Retail General Manager – Napa Operations Leader (Bonus)

North Bay Recruiter; Napa (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Medical/Dental/Vision

401(k) with company match

On-site role

Mon-Fri schedule

Job summary

NorthBay Recruiter partnered with an established Napa Valley retailer to hire a General Manager who will oversee daily operations, lead a team, and drive operational excellence across all storefront activities.

The ideal candidate is hands-on, capable of managing scheduling, hiring, training, and performance management while balancing guest service, inventory controls, and store profitability in a busy, on-site environment.

Qualifications

• 5+ years of progressive retail management experience.
• Proven experience leading managers, supervisors, and retail teams.
• Strong background in scheduling, staffing, performance management, and operational problem-solving.

Responsibilities

• Oversee daily retail operations, ensuring efficiency, consistency, and exceptional customer service.
• Lead, coach, and develop store leadership and employees while fostering a positive, collaborative team environment.
• Manage employee scheduling, attendance, shift coverage, and staffing challenges.
• Support hiring, onboarding, training, performance management, and employee development.
• Monitor operational performance, labor costs, inventory, and overall store profitability.
• Oversee merchandising, inventory controls, vendor relationships, and store presentation.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Serve as the primary point of contact for operational matters, resolving challenges independently and communicating with senior leadership as needed.
• Establish clear expectations, accountability, and consistent operational standards.

Skills

Retail management

People leadership

Scheduling & staffing

Vendor relationships

Operational problem-solving

Job description

NorthBay Recruiter partnered with an established Napa Valley retailer to hire a General Manager who will oversee daily operations, lead a team, and drive operational excellence across all storefront activities.

The ideal candidate is hands-on, capable of managing scheduling, hiring, training, and performance management while balancing guest service, inventory controls, and store profitability in a busy, on-site environment.