Regional Director

Luke's Local Grocery

San Francisco (CA)

On-site

USD 150,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k savings

Storewide employee discount

Daily staff meal

Pre-tax commuter benefits

Job summary

Luke's Local Grocery is seeking an experienced multi-unit operator to lead grocery operations across the Bay Area. You will own the P&L, drive sales targets, and oversee store managers to deliver exceptional guest experiences.

You will partner with the CEO to set goals, implement improvements, and nurture a high-performance culture across multiple locations. This role requires travel between stores and a passion for fresh, local food.

Qualifications

5+ years of multi-unit general management experience in grocery retail operations.
Proven track record of improving operational performance across multiple locations.
Experience owning a full P&L, including labor, shrinkage, and controllable expenses.
Proficiency with Excel, Google Sheets, and reporting tools.

Responsibilities

Drive revenue, gross margin, labor, and controllable expense performance across Bay Area stores.
Own operating rhythms, ensure teams are aligned on priorities weekly.
Lead store managers and teams with coaching and performance evaluations.
Partner with CEO to set goals, track progress, and pursue growth opportunities.
Visit assigned stores on a daily, weekly, or rotating schedule.

Skills

Multi-unit GM experience

Grocery retail operations

P&L ownership

Team leadership

Strategic planning

Tools

Excel

Google Sheets

Job description

About the Job

We are seeking an experienced, hands‑on multi‑unit operator to lead our grocery operations in the Bay Area. Someone who brings a genuine passion for food and grocery retail, with an eye for freshness, quality, and visual appeal that translates directly into sales. This important role reports directly to the CEO and requires a high level of trust and the ability to drive impact. The ideal candidate is a business builder at heart—someone who is never satisfied with the status quo, consistently identifies opportunities for improvement, and possesses the credibility and communication skills to inspire their teams.

In this position, you will be the steward of the guest experience, the champion of your team, and the representative of our commitment to exceptional food and community. Your responsibilities will include achieving financial results for all Bay Area retail locations by meeting sales targets, ensuring profitability, and managing payroll and expenses. You will oversee all store managers within the stores.

You will take full ownership of the P&L and daily performance of multiple store locations across the Bay Area. Your role will serve as a vital link between our company’s strategic vision and the daily operations on the sales floor. A genuine passion for organic, natural, and locally sourced food is essential, as well as the ability to share that passion with both guests and team members. We’re looking for someone who nourishes their team the same way we nourish our community: with intention, humility, and a commitment to helping everyone around them thrive.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Operational Excellence

Drive consistent execution of standards across all Bay Area locations — from in-stock levels and shrinkage to cleanliness, safety, and the customer experience
Identify operational gaps and implement solutions swiftly; move from insight to action without waiting to be asked
Develop and maintain store-level operating rhythms, ensuring teams are supported and aligned on priorities every week
Serve as the escalation point for complex operational issues and resolve them decisively

Business Performance & P&L Ownership

Own revenue, gross margin, labor, and controllable expense performance across Bay Area stores
Analyze financial and operational KPIs to surface trends, prioritize improvements, and hold teams accountable to results
Partner with the CEO to set goals, track progress, and course-correct when needed
Identify and pursue growth opportunities — in traffic, basket size, shrink reduction, and labor productivity

Team Leadership & Culture

Lead, develop, and inspire a team of store managers and their teams across the region, including mentoring, coaching, and conducting performance evaluations to encourage a high-performance work culture
Build a culture of accountability, ownership, and continuous improvement at every level of the organization
Get genuine buy-in rather than compliance — communicate the why behind decisions and motivate your teams to execute with care and urgency
Partner with Training & Development Manager to identify future leaders and actively develop them
Partner with HR on hiring, performance management, and engagement
Work alongside store leadership teams in store to cultivate a teamwork mentality and operational perspective
Communicate directly and transparently; comfortable delivering hard feedback and receiving it
Move with urgency but not impulsivity; balance speed of execution with sound judgment
Oversee Category Management and support emerging brands that are not available anywhere else
Visit assigned stores on a daily, weekly, or rotating schedule

CEO Partnership

Act as the CEO’s eyes, ears, and right hand in the field — proactively sharing what’s working, what isn’t, and what you’re doing about it
Maintain a strong, transparent relationship built on honest communication and follow-through
Translate the company strategy into regional plans and hold yourself accountable for delivering against them
Collaborate with the CEO to scout new Bay Area locations
Coordinate and lead new store openings

Compliance

Ensure stores operate in compliance with company policies, procedures, and regulatory requirements
Immediately address any lapses in compliance with corporate policies or local/national laws
Remain knowledgeable and up-to-date about grocery maintenance, including refrigeration, MEPs, cleaning, and POS; assist Store Managers as needed with ongoing execution.

Strategic Planning

Recognize and identify marketplace trends to maximize productivity, profitability, and long‑term retention
Never stop looking for a better way — in operations, merchandising, customer experience, team performance and engagement, or cost structure
Pilot and implement new initiatives: move fast, measure results, and scale what works
Stay current on competitive trends and bring forward‑looking ideas to the leadership team

Competencies

Creative thinker
Eagerness to learn
Strategic Thinker
Organization
Strong communicator
Friendly, team player
Good work ethic
Collaborative
Ability to read and interpret, analyze the P&L statements

Work environment

Office and sales floor of retail grocery stores

Supervisory responsibilities

Manage and oversee the professional development of the Buying & Merchandising Manager, Store Managers, and Training & Development Manager

Physical demands

Must be able to lift 50 lbs
Must be able to spend 4-8 hours per day on your feet
Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions
Stocking of shelves and merchandising displays
Handling of refrigerated products in cold environments for extended periods
Comfort with handling animal products and byproducts

Travel required

Position requires regular travel between store and commissary locations
Attend trade shows & networking events
Valid driver’s license and reliable personal vehicle

Required education and experience

5+ years of multi‑unit general management experience in grocery retail operations
Direct history of successfully opening multiple new brick‑and‑mortar stores
Demonstrated track record of improving operational performance across multiple locations simultaneously
Demonstrated experience in opening new stores in various locations or restructuring existing ones
Experience owning a full P&L, including labor, shrinkage, and controllable expenses
Experience leading through change and executing large‑scale operational initiatives
Proven ability to build and develop high‑performing store management teams
Proven track record of driving sales growth, operational excellence, and profitability across multiple locations
Proficiency with Excel, Google Sheets, and other business systems and reporting tools

Preferred education and experience

Experience with retail, preferably grocery
Experience with food preparation, service, and safety
Experience managing large geographic territories and complex multi‑unit operations
Proven ability to build high‑performing teams and develop future leaders
Strong understanding of merchandising, inventory management, asset protection, and workforce planning

Additional Eligibility Requirements

Flexible schedule, including evenings/weekends as needed
Must be 18 years or older
Proficiency in English

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Benefits