General Manager | Restaurant and Lounge

Lake Nona Wave Hotel; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Team member travel program

Discounted rates for friends & family

Comprehensive health coverage

401(k) with company match

Paid vacation, sick days & holidays

Employee assistance program

Meals, uniforms, and parking

Job summary

CoralTree Hospitality Group is seeking a Restaurant and Lounge General Manager to steer daily operations across Garni Restaurant, Pool, In Room Dining, Nectar Room, and events. The role emphasizes guest satisfaction, team leadership, and strong financial performance.

The position involves menu planning support, training, scheduling, payroll, and coaching during peak periods, with a focus on labor optimization and high service standards.

Qualifications

• A bachelor's degree in Business Management/Administration from an accredited University.
• A minimum of five years of experience in the hospitality industry or in a fine dining setting.
• Alcohol service and Food Handler certification required.
• Familiarity with restaurant management software including Open Table, Micros, & Craftable.
• Demonstrates honesty and integrity and models appropriate behaviors.
• Excellent interpersonal skills with a focus on customer service.

Responsibilities

• Ensures clarity around the company's priorities and communicates our direction and vision to team members.
• Liaison between the kitchen and the floor to provide exceptional service to guests.
• Improves service by communicating and assisting team members to understand guest needs, and provides guidance, feedback, and individual coaching when needed.
• Monitors appropriateness of ambiance/atmosphere and restaurant concept, positioning, time of day, etc.
• Operates Open Table to book guest reservations and collect guest preferences.
• Provides financial analytics pertaining to all aspects of the venue and business.
• Displays leadership in guest hospitality by exemplifying excellent guest service and creating a positive atmosphere for guest relations.
• Assists team members on the floor during meal periods and high-demand times.
• Supports on-site/off-site public relations and marketing opportunities to promote the outlets.
• Helps People Services in recruiting, and training front-of-house staff
• Provide successful onboarding
• Supervises and supports staff performance
• Strives in innovation
• Conduct performance evaluations and provide feedback
• Handles employee relations and disciplinary actions
• Has a strategy focus in all venues
• Creates a positive, team-oriented work environment
• Develops and manages weekly staff schedules
• Aligns labor with business volume and forecasts
• Monitors attendance and manage timekeeping
• Approves timecards and ensures timely payroll processing
• Controls labor costs and minimize overtime
• Ensures accurate cash handling and daily reconciliation
• Ensures the agreed standards of food service are always adhered to.
• Performs other duties as assigned

Skills

Team leadership

Customer service

Interpersonal skills

Financial acumen

Labor management

Training

Time management

Education

Bachelor's degree in Business Management/Administration

Tools

Open Table

Micros

Craftable

Job description

Overview

The Restaurant and Lounge General Manager leads the daily operations of the Garni Restaurant, including Pool, In Room Dining operations and Nectar Room and all entertainment and activation related to those venues. Duties include but are not limited to assisting with menu planning, maintaining sanitation standards, scheduling team members, payroll administration and supporting team members on the floor during peak meal periods. The Restaurant and Lounge General Manager strives to continually improve guest and team member satisfaction, determines training needs to accomplish goals, then implements a plan of action. High focused on financial performance, superior guest service, team member engagement, labor management, and guest/team member satisfaction.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

• Ensures clarity around the company's priorities and communicates our direction and vision to team members.
• Liaison between the kitchen and the floor to provide exceptional service to guests.
• Improves service by communicating and assisting team members to understand guest needs, and provides guidance, feedback, and individual coaching when needed.
• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table‑top, etc.) restaurant concept, positioning, time of day, etc.
• Operates Open Table to book guest reservations and collect guest preferences.
• Provides financial analytics pertaining to all aspects of the venue and business.
• Displays leadership in guest hospitality by exemplifying excellent guest service and creating a positive atmosphere for guest relations.
• Assists team members on the floor during meal periods and high-demand times.
• Supports on‑site/off‑site public relations and marketing opportunities to promote the outlets.
• Helps People Services in recruiting, and training front‑of‑house staff
• Provide successful onboarding
• Supervises and supports staff performance
• Strives in innovation
• Conduct performance evaluations and provide feedback
• Handles employee relations and disciplinary actions
• Has a strategy focus in all venues
• Creates a positive, team‑oriented work environment
• Develops and manages weekly staff schedules
• Aligns labor with business volume and forecasts
• Monitors attendance and manage timekeeping
• Approves timecards and ensures timely payroll processing
• Controls labor costs and minimize overtime
• Ensures accurate cash handling and daily reconciliation
• Ensures the agreed standards of food service are always adhered to.
• Performs other duties as assigned

Qualifications

• A bachelor's degree in Business Management/Administration from an accredited University.
• A minimum of five years of experience in the hospitality industry or in a fine dining setting.
• Alcohol service and Food Handler certification required.
• Familiarity with restaurant management software including Open Table, Micros, & Craftable.
• Demonstrates honesty and integrity and models appropriate behaviors.
• Excellent interpersonal skills with a focus on customer service.
• Familiarity with alcohol service and food handling, safety, and other restaurant guidelines.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Strong leadership and supervisory skills.
• Leads by example and serves as a role model.
• Meticulous attention to detail.
• Present themselves in a professional manner.

Schedule

• 10-hour shift

License/Certification

• Serve Safe Certificate

Shift availability

• Morning, Afternoon , Night Shifts and Holidays

Working Environment/Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to walk and stand, at least 6-8 hours per day, and may have exposure to basic kitchen supply chemicals.

The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member will experience temperature fluctuations (heat, humidity), and moderate to high noise levels

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