Server Assistant: Flexible, Guest-Centric Service

Lake Nona Wave Hotel; Orlando (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Lake Nona Wave Hotel in Orlando seeks a hospitality-minded team member to support the serving staff, ensure prompt service, and maintain dining room cleanliness to elevate guest satisfaction.

You will clear tables, reset service areas, monitor dining room activity, and collaborate with colleagues to address guest needs. English fluency, a background in customer service, and alcohol and food handler certifications are required. This is a full-time role in a luxury hotel environment.

Qualifications

• Experience passionately providing service to others preferred.
• Fluent English required for verbal and written communication.
• Alcohol service and Food Handler certifications are required.

Responsibilities

• Proactively supports the restaurant team by clearing tableware, napkins, and refuse from tables.
• Ensure restaurant cleanliness by wiping down tables and chairs and clearing debris from the floor and surrounding areas.
• Deliver prompt service by resetting tables in a timely manner.
• Proactively support the restaurant team while monitoring dining room activity.
• Collaborate with team members to communicate any special needs or guest requests.
• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.

Skills

Customer service

English fluency

Communication

Job description

Lake Nona Wave Hotel in Orlando seeks a hospitality-minded team member to support the serving staff, ensure prompt service, and maintain dining room cleanliness to elevate guest satisfaction.

You will clear tables, reset service areas, monitor dining room activity, and collaborate with colleagues to address guest needs. English fluency, a background in customer service, and alcohol and food handler certifications are required. This is a full-time role in a luxury hotel environment.