Host | The Nectar Room | PT

Lake Nona Wave Hotel; Orlando (FL); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Team member travel program

Friends & Family discounts

Health coverage

401(k) plan

Paid time off

Résumé du poste

Lake Nona Wave Hotel is seeking a welcoming lounge host to greet guests, oversee the lounge area, and assist the restaurant team to deliver outstanding guest experiences.

You will communicate guest needs, resolve issues with initiative, and maintain an organized host stand in a fast-paced environment, working closely with onsite teams to uphold hospitality excellence.

Qualifications

• Flexibility with work days and hours.
• Previous experience providing service to others.
• Familiarity with restaurant terminology and food service techniques.
• Strong communication skills in English, both verbal and written.
• Ability to multi-task while maintaining accuracy.
• Outgoing personality focused on creating memorable guest experiences.

Responsabilités

• Greet guests warmly at the lounge entrance.
• Proactively support the restaurant team while monitoring lounge activity.
• Communicate guest needs and requests clearly with the team.
• Take initiative to resolve guest complaints and build loyalty.
• Maintain an organized host stand and manage tasks in a fast-paced setting.
• Thank guests and invite them to return to Lake Nona Wave Hotel.

Connaissances

Flexibility

People skills

Communication

Multi-tasking

Guest service

Team player

Description du poste

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing lounge area maintenance and monitoring service to ensure guest satisfaction.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

• Warmly greet guests into the lounge.
• Proactively support the restaurant team while monitoring lounge area activity.
• Collaborate with team members to communicate any special needs or guest requests.
• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
• Enjoy multi-tasking at a fast pace while maintaining an organized host stand or work area.
• Sincerely thank guests leaving the lounge and invite them to return.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
• Experience. Previous experience passionately providing service to others preferred.
• Knowledge. Familiarity of restaurant terminology and food service techniques preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
• A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

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