General Manager - Patient Experience & Operations

Pearle Vision - Orland Park/Oakbrook Terrace; Illinois; On-site; USD 70,000 - 110,000; Full time

Job summary

Pearle Vision in Illinois seeks a General Manager to drive profitable sales growth and deliver an outstanding patient experience. You will lead a high-performing team in a fast-paced environment, partnering with doctors and leadership to stay ahead of change.

You will oversee daily operations, optimize scheduling and patient flow, hire and develop staff, and build strong relationships to ensure patient satisfaction and business success.

Qualifications

• Bachelor's degree or comparable experience in retail operations.
• Proven track record of sales growth and targets.
• Ability to train, coach, and develop staff.
• Strong patient-focused service during interactions.
• Recruit and select associates and doctors.
• Clear, enthusiastic communication with patients.
• Comfort with calculated risk taking and process improvement.
• Computer literacy and adaptability.

Responsibilities

• Oversee daily clinic operations and ensure smooth workflow
• Drive revenue growth and improve overall performance
• Lead, coach, and develop front desk and clinical staff
• Optimize scheduling, patient flow, and experience
• Identify inefficiencies and implement better systems
• Hire, train, and retain strong team members
• Build relationships with doctors and leadership
• Track performance metrics and accountability

Skills

Sales growth

Staff coaching

Patient experience

Recruitment

Communication

Risk taking

Computer literacy

Education

Bachelor's degree or comparable experience in retail operations

Job description

Pearle Vision in Illinois seeks a General Manager to drive profitable sales growth and deliver an outstanding patient experience. You will lead a high-performing team in a fast-paced environment, partnering with doctors and leadership to stay ahead of change.

You will oversee daily operations, optimize scheduling and patient flow, hire and develop staff, and build strong relationships to ensure patient satisfaction and business success.