General Manager / Operations Manager

1-Tom-Plumber; Danbury (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company provided tablet

Profit sharing & bonus opportunities

Paid Training and development in Cinci

Company provided vehicle with paidFuel

10 days of PTO

401(k)

Dental insurance

Free uniforms

Health insurance

Vision insurance

Job summary

1-Tom-Plumber is a fast-growing emergency plumbing start-up seeking a General Manager to lead local market development and service operation profitability. You will build a high-performing team, drive customer satisfaction, and optimize technician productivity.

The role demands overseeing growth, profitability, and leadership of the territory, with 24/7 availability for emergencies and a focus on servicing commercial and residential properties.

Qualifications

• 5+ years of plumbing, HVAC, or home services management experience.
• 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager role.
• Experience managing service technicians and dispatch operations.
• Strong understanding of P&L management, sales performance, and operational efficiency.
• Experience with ServiceTitan or similar field service software preferred. Entrepreneurial mindset with ability to build and scale a service business.

Responsibilities

• Drive revenue growth through technician performance, customer retention, and sales initiatives.
• Establish operational processes for scheduling, service delivery, inventory, and quality control.
• Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins.
• Conduct performance appraisals, promotions, and terminations, and recommend pay increases.
• Take actions based on reports to implement improvements and increase profitability of the location.
• Maximize customer retention by ensuring customer satisfaction.
• Drive sales and revenue.
• Ensure proper inventory management procedures are followed.
• Rapidly respond to customer’s plumbing emergencies.
• Willingness to do whatever it takes to continue growth; be the team leader everyone wants to work with.

Skills

Franchise management experience

P&L management

Service technician management

Dispatch operations

Sales performance

Operational efficiency

Field service software (ServiceTitan)

Entrepreneurial mindset

Team leadership

Education

No formal degree required

Tools

ServiceTitan

Job description

Benefits:

• Company provided tablet
• Profit sharing & bonus opportunities
• Paid Training and development in Cincinnati
• Company provided vehicle with paid fuel that you may take home
• 10 days of PTO
• 401(k)
• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

1-Tom-Plumber is a fast-growing emergency plumbing start-up that provides services to both commercial and residential properties. We are a franchise seeking a general manager to lead the development and success in our local market. This individual will be responsible for building and leading a high-performing plumbing service operation while maintaining strong customer satisfaction, technician productivity, and profitability.

The General Manager is responsible for the growth, profitability, and leadership of the territory.

Requirements:

• A strong work ethic
• Understand and execute a plan
• Perform all responsibilities
• Available 24/7 to resolve business emergencies
• Experience in franchise management is preferred but not required

Responsibilities:

• Drive revenue growth through technician performance, customer retention, and sales initiatives
• Establish operational processes for scheduling, service delivery, inventory, and quality control
• Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins
• Conduct performance appraisals, promotions, and terminations, and recommend pay increase
• Take actions based on reports provided to implement improvements and increase the profitability of the location
• Maximize customer retention by ensuring customer satisfaction
• Drive sales and revenue
• Ensure proper inventory management procedures are followed
• Rapidly respond to customer’s plumbing emergencies
• Willingness to do whatever it takes to continue growth
• Most importantly, be the team leader everyone wants to work with!

Ideal Candidate:

• 5+ years of plumbing, HVAC, or home services management experience.
• 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
• Experience managing service technicians and dispatch operations.
• Strong understanding of P&L management, sales performance, and operational efficiency.
• Experience with ServiceTitan or similar field service management software preferred.Entrepreneurial mindset with the ability to build and scale a service business