General Manager – Plumbing Operations (ID# 837)

Volarify; Danbury (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Volarify in Danbury, CT seeks an experienced General Manager to run daily plumbing operations, manage finances, and develop a high-performing team. You will drive profitability, customer satisfaction, and technician productivity while scaling service capacity in a growing franchise.

The role requires strong P&L discipline, dispatch/field service leadership, and a hands-on, entrepreneurial mindset. Experience with ServiceTitan is preferred; base salary is competitive with performance incentives.

Qualifications

• 5+ years of plumbing/HVAC/home services management experience.
• 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
• Experience managing service technicians and dispatch operations.
• Strong understanding of P&L management, sales performance, and operational efficiency.
• Experience with ServiceTitan or similar field service management software preferred.
• Entrepreneurial mindset with the ability to build and scale a service business

Responsibilities

• Oversee daily operations, dispatch, field technicians, and customer service.
• Manage branch profitability, budgets, labor costs, revenue, and operational KPIs.
• Recruit, train, coach, and develop plumbing technicians and support staff.
• Drive revenue growth through technician performance, customer retention, and sales initiatives.
• Establish operational processes for scheduling, service delivery, inventory, and quality control.
• Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins.
• Ensure compliance with Connecticut plumbing licensing requirements, safety standards, and company policies.
• Work closely with ownership to execute growth strategies, expand service capacity, and add trucks as demand increases.

Skills

P&L management

Operations management

Team leadership

Dispatch operations

Field service management

Tools

ServiceTitan

Job description

General Manager – Plumbing Operations

Location: Danbury, CT

Position Overview:

We are seeking an experienced, hands‑on General Manager to oversee the daily operations, financial performance, team development, and growth of the Connecticut franchise.

This individual will be responsible for building and leading a high‑performing plumbing service operation while maintaining strong customer satisfaction, technician productivity, and profitability.

Key Responsibilities:

• Oversee daily operations, dispatch, field technicians, and customer service.
• Manage branch profitability, budgets, labor costs, revenue, and operational KPIs.
• Recruit, train, coach, and develop plumbing technicians and support staff.
• Drive revenue growth through technician performance, customer retention, and sales initiatives.
• Establish operational processes for scheduling, service delivery, inventory, and quality control.
• Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins.
• Ensure compliance with Connecticut plumbing licensing requirements, safety standards, and company policies.
• Work closely with ownership to execute growth strategies, expand service capacity, and add trucks as demand increases.

Ideal Candidate:

• 5+ years of plumbing, HVAC, or home services management experience.
• 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
• Experience managing service technicians and dispatch operations.
• Strong understanding of P&L management, sales performance, and operational efficiency.
• Experience with ServiceTitan or similar field service management software preferred.
• Entrepreneurial mindset with the ability to build and scale a service business

Recommended Base Salary: $90,000–$120,000 annually

Target Total Compensation: $110,000–$150,000+ with performance incentives