Field Service General Manager — Plumbing & Growth Leader

1-Tom-Plumber Danbury; Danbury (CT); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Profit sharing & bonus opportunities

Company provided vehicle with paid gas

Paid training and development

10 days PTO

401(k)

Dental insurance

Vision insurance

Health insurance

Free uniforms

Company provided tablet

Job summary

1-Tom-Plumber Danbury is seeking a General Manager to lead the growth and profitability of the local service operation. You will oversee scheduling, field performance, and customer satisfaction while guiding technicians, dispatch, and sales initiatives.

The role requires 5+ years in home services management and 3+ years in a GM/ops role, with strong P&L and operational expertise. Franchise experience is preferred. This is a full-time on-site leadership position in Danbury, CT.

Qualifications

• 5+ years of plumbing, HVAC, or home services management experience.
• 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager role.
• Experience managing service technicians and dispatch operations.
• Strong understanding of P&L management, sales performance, and operational efficiency.

Responsibilities

• Drive revenue growth through technician performance, customer retention, and sales initiatives.
• Establish operational processes for scheduling, service delivery, inventory, and quality control.
• Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins.
• Conduct performance appraisals, promotions, and terminations, and recommend pay increases.
• Take actions based on reports to implement improvements and increase profitability of the location.
• Maximize customer retention by ensuring customer satisfaction.
• Drive sales and revenue.
• Ensure proper inventory management procedures are followed.
• Rapidly respond to customer’s plumbing emergencies.
• Willingness to do whatever it takes to continue growth.
• Be the team leader everyone wants to work with!

Skills

Plumbing service management

Dispatcher operations

P&L management

Sales performance

Operational efficiency

Entrepreneurial mindset

Tools

ServiceTitan or similar field service software

Job description

1-Tom-Plumber Danbury is seeking a General Manager to lead the growth and profitability of the local service operation. You will oversee scheduling, field performance, and customer satisfaction while guiding technicians, dispatch, and sales initiatives.

The role requires 5+ years in home services management and 3+ years in a GM/ops role, with strong P&L and operational expertise. Franchise experience is preferred. This is a full-time on-site leadership position in Danbury, CT.