General Manager - NYC

Levain Bakery; New York (NY); On-site; USD 80,000 - 95,000; Full time

Job summary

An established industry player in the food sector is seeking a passionate General Manager to lead their NYC bakery. This role involves overseeing operations, ensuring compliance, and fostering a positive work environment. The ideal candidate will be a strategic thinker with a knack for problem-solving and a commitment to exceptional customer service. With a focus on growth and team development, this position offers a unique opportunity to make a lasting impact in a vibrant community. Join a team dedicated to creating memorable experiences through quality baking and community engagement.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Healthcare Reimbursement Account

Commuter Benefits

Employee Assistance

Bike-Share Reimbursement

14 weeks fully paid parental leave

3 weeks paid time off

401K with 3.5% match

Qualifications

• 4-5 years of food service, QSR, or retail experience.
• DOH Certification required.

Responsibilities

• Oversee daily bakery and production operations.
• Coach, develop, and train team members.
• Develop strategies to increase sales and manage costs.

Skills

Leadership

Problem-solving

Decision-making

Customer service

Strategic thinking

Adaptability

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Hospitality

Tools

Microsoft Office

Job description

Join to apply for the General Manager - NYC role at Levain Bakery

Levain Bakery was founded in 1995 by passionate bakers Pam Weekes and Connie McDonald, who left their careers as competitive triathletes to pursue their love of baking in New York City. Their signature creation, a large chocolate chip walnut cookie, quickly became an icon, drawing visitors from around the world to their neighborhood shop on West 74th Street. Today, Levain has expanded across the country with multiple bakeries and an online gift shop, maintaining their commitment to fresh baking, community involvement, and core values such as welcoming all, working hard with kindness, leading with heart, rising up to challenges, and savoring the moment.

THE ROLE: GENERAL MANAGER (NYC)

The General Manager collaborates with District Managers to oversee bakery operations and financial health, providing on-site support to ensure excellence in retail, baking, and operational standards. The ideal candidate possesses strong leadership, problem-solving, and decision-making skills, with a clear vision for growth.

What you’ll do:

• Lead with care, agility, and integrity, embodying our values and culture
• Oversee daily bakery and production operations, including compliance, scheduling, payroll, and maintenance
• Manage COGS, monitor inventory, and oversee ordering processes
• Perform various roles within the bakery to assess and optimize performance
• Own the 4-wall P&L, partnering with operations to meet financial targets
• Coach, develop, and train team members, fostering talent and growth
• Cultivate an inclusive and positive work environment
• Provide exceptional customer service, creating a welcoming atmosphere
• Create succession plans to support growth and labor needs
• Collaborate with various departments on initiatives related to operations, forecasting, recruitment, and coaching
• Develop strategies to increase sales, foot traffic, and manage costs

What we’re looking for:

• Passion for the food industry and leadership in both people and business
• Adaptability and calm troubleshooting skills
• Attention to detail, strategic thinking, and goal breakdown
• Team-oriented mindset aligned with Levain’s core values and a good sense of humor

Requirements:

• Bachelor’s Degree in Business, Hospitality, or relevant field
• 4-5 years of food service, QSR, or retail experience
• Open availability including mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 pounds and stand/walk for an 8-hour shift
• Proficiency in English communication and basic computer skills (Email, Microsoft Office)
• DOH Certification required

Compensation & Benefits:

• $80k-$95k plus 20% quarterly bonus
• Health, Vision, Dental Insurance
• Healthcare Reimbursement Account
• Additional benefits: Commuter Benefits, Employee Assistance, Bike-Share Reimbursement
• 14 weeks fully paid parental leave, 3 weeks paid time off, 401K with 3.5% match

Our vision is to create lifelong memories, and our mission is to bring people together through great care, baking, and community.