General Manager, Multi-Unit Café — Growth & Flex Schedule

SERVE Hospitality Group; Waukegan (IL); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Career growth opportunities

SERVE benefits package

Job summary

Tropical Smoothie Cafe is seeking an experienced and high-energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards.

This role offers a competitive salary range of $55,000-$58,000 per year, plus a performance-based bonus up to 1% of store sales and additional benefits.

Qualifications

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license and authorization to work in the U.S.

Responsibilities

• Lead, coach, and inspire a team of 15-25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.
• Oversee daily cafe operations to ensure consistent, high-quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Ensure adherence to brand standards and safety/health compliance.
• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.
• Achieve or exceed internal audit and health inspection standards.
• Oversee ordering, inventory levels, and vendor relationships.
• Ensure proper food handling, storage, and product rotation.

Skills

Restaurant leadership

Communication

Problem solving

Flexible scheduling

Job description

Tropical Smoothie Cafe is seeking an experienced and high-energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards.

This role offers a competitive salary range of $55,000-$58,000 per year, plus a performance-based bonus up to 1% of store sales and additional benefits.