Multi-Unit General Manager - Growth & Guest Experience

SERVE Hospitality Group; Pleasant Prairie (IA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus up to 1% of store売上

Work-life balance with flexible hours

Career growth opportunities

Back-office support

SERVE benefits package (health, dental

401(k) with company match

Job summary

SERVE Hospitality Group is seeking an experienced General Manager for Tropical Smoothie Cafe locations in the United States. You will lead daily operations, develop talent, and drive strong financial results while delivering an exceptional guest experience.

The role offers a competitive salary ($55,000–$58,000 annually) with a performance-based bonus up to 1% of store sales, plus a comprehensive benefits package. Flexible scheduling and opportunities for career growth are highlighted.

Qualifications

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license and authorization to work in the U.S.

Responsibilities

• Lead, coach, and inspire a team of 15-25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.
• Oversee daily cafe operations to ensure consistent, high-quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Ensure adherence to brand standards and health compliance.
• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.
• Oversee ordering, inventory levels, and vendor relationships.

Skills

Leadership

Communication

Problem-solving

Education

ServSafe Manager Certification

Job description

SERVE Hospitality Group is seeking an experienced General Manager for Tropical Smoothie Cafe locations in the United States. You will lead daily operations, develop talent, and drive strong financial results while delivering an exceptional guest experience.

The role offers a competitive salary ($55,000–$58,000 annually) with a performance-based bonus up to 1% of store sales, plus a comprehensive benefits package. Flexible scheduling and opportunities for career growth are highlighted.