General Manager, Multi-Site Specialty Clinics

Essen-Health-Care-67237d2d; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Essen Health Care in New York seeks a General Manager to lead operational, financial, and quality performance across assigned specialty sites. You will act as the primary leader for staff, providers, and patients, ensuring efficient workflows and KPI achievement.

The role requires hands-on oversight of front desk, clinical and administrative operations, staff supervision, training, and budgeting. You will partner with directors to drive patient flow, revenue cycle efficiency, and high standards

Qualifications

• Bachelor’s degree in healthcare administration or related field is required.
• 3–5 years in outpatient/ambulatory operations, across different specialties, preferably multi-site.
• Proven track record managing teams and driving KPI performance.
• Proficiency with EHR/practice management systems and revenue cycle concepts.

Responsibilities

• Manage day-to-day front desk, clinical, and administrative operations across specialty sites, ensuring regulatory compliance and policy adherence.
• Conduct site visits to identify bottlenecks, optimize patient flow, and implement improvements.
• Supervise front desk staff, clinical assistants/MAs, and site leads; monitor KPIs and implement improvement plans.
• Provide training, audits, and mentoring for staff levels in collaboration with supervisors.
• Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize provider capacity.
• Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.
• Oversee triage, lab/diagnostic workflows, specimen handling, and procedure support across sites.
• Maintain compliant, well-stocked clinical environments with proper turnover and sterilization protocols.
• Generate operational reports and conduct chart audits to monitor compliance and documentation quality.
• Analyze trends in denials, open orders, and patient outreach; implement corrective actions when targets are missed.
• Manage site budgets including payroll, supplies, and operating costs; process bi-weekly payroll and track PTO.
• Review revenue cycle reports and collaborate with billing to resolve denial patterns.
• Order and track supplies via inventory systems; coordinate maintenance and equipment needs.
• Lead staff meetings to share policy updates and performance results; collaborate with specialty directors on strategies.

Skills

Operational excellence

Data-driven decision-making

Staff development

Patient-centered service orientation

Multi-site adaptability

Education

Bachelor’s degree in healthcare administration or related field

Tools

EHR / practice management systems

Revenue cycle concepts

Job description

Essen Health Care in New York seeks a General Manager to lead operational, financial, and quality performance across assigned specialty sites. You will act as the primary leader for staff, providers, and patients, ensuring efficient workflows and KPI achievement.

The role requires hands-on oversight of front desk, clinical and administrative operations, staff supervision, training, and budgeting. You will partner with directors to drive patient flow, revenue cycle efficiency, and high standards