General Manager-Specialty Practice

Essen-Health-Care-67237d2d; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Essen Health Care in New York seeks a General Manager to lead operational, financial, and quality performance across assigned specialty sites. You will act as the primary leader for staff, providers, and patients, ensuring efficient workflows and KPI achievement.

The role requires hands-on oversight of front desk, clinical and administrative operations, staff supervision, training, and budgeting. You will partner with directors to drive patient flow, revenue cycle efficiency, and high standards

Qualifications

• Bachelor’s degree in healthcare administration or related field is required.
• 3–5 years in outpatient/ambulatory operations, across different specialties, preferably multi-site.
• Proven track record managing teams and driving KPI performance.
• Proficiency with EHR/practice management systems and revenue cycle concepts.

Responsibilities

• Manage day-to-day front desk, clinical, and administrative operations across specialty sites, ensuring regulatory compliance and policy adherence.
• Conduct site visits to identify bottlenecks, optimize patient flow, and implement improvements.
• Supervise front desk staff, clinical assistants/MAs, and site leads; monitor KPIs and implement improvement plans.
• Provide training, audits, and mentoring for staff levels in collaboration with supervisors.
• Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize provider capacity.
• Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.
• Oversee triage, lab/diagnostic workflows, specimen handling, and procedure support across sites.
• Maintain compliant, well-stocked clinical environments with proper turnover and sterilization protocols.
• Generate operational reports and conduct chart audits to monitor compliance and documentation quality.
• Analyze trends in denials, open orders, and patient outreach; implement corrective actions when targets are missed.
• Manage site budgets including payroll, supplies, and operating costs; process bi-weekly payroll and track PTO.
• Review revenue cycle reports and collaborate with billing to resolve denial patterns.
• Order and track supplies via inventory systems; coordinate maintenance and equipment needs.
• Lead staff meetings to share policy updates and performance results; collaborate with specialty directors on strategies.

Skills

Operational excellence

Data-driven decision-making

Staff development

Patient-centered service orientation

Multi-site adaptability

Education

Bachelor’s degree in healthcare administration or related field

Tools

EHR / practice management systems

Revenue cycle concepts

Job description

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

The General Manager oversees operational, financial, and quality performance across assigned specialty sites, serving as the primary leader for staff, providers, and patients while ensuring efficient workflows and KPI achievement.

Responsibilities

• Operations & Workflows Manage day-to-day front desk, clinical, and administrative operations across specialty sites, ensuring compliance with regulatory standards and organizational policies.
• Conduct site visits to identify bottlenecks, optimize patient flow, and implement process improvements.
• Staff Leadership Supervise front desk staff, clinical assistants/MAs, and site leads; monitor performance against KPIs and implement improvement plans as needed.
• Partner with supervisors to deliver training, audits, and mentoring for all staff levels.
• Access & Scheduling Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize provider capacity and reduce no-shows.
• Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.
• Clinical Operations Ensure consistent execution of triage, lab/diagnostic workflows, specimen handling, and procedure support across sites.
• Maintain compliant, well-stocked clinical environments with proper room turnover and sterilization protocols.
• Analytics & Quality Generate operational reports and conduct chart audits to monitor compliance, documentation quality, and KPI performance.
• Analyze trends in denials, open orders, and patient outreach; implement corrective actions when targets are missed.
• Financial Management Manage site budgets including payroll, supplies, and operating costs; process bi-weekly payroll and track PTO.
• Review revenue cycle reports and collaborate with billing teams to resolve denial patterns.
• Supply & Facilities Order and track supplies via inventory systems while meeting budget targets; coordinate maintenance and equipment needs.
• Communication Lead staff meetings to share policy updates and performance results; collaborate with specialty directors and providers on strategic initiatives.

Qualifications

• Bachelor's degree in healthcare administration or related field
• 3–5 years in outpatient/ambulatory operations, different specialties, preferably multi-site specialty experience
• Proven track record managing teams and driving KPI performance
• Proficiency with EHR/practice management systems and revenue cycle concepts

Core Competencies

• Operational excellence and staff development
• Data-driven decision-making
• Patient-centered service orientation
• Multi-site adaptability

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.