Multi-Site Specialty Practice General Manager

Essen Health Care; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Essen Health Care is seeking a General Manager to oversee operational, financial, and quality performance across multiple specialty sites. You will lead staff, providers, and patient services while ensuring efficient workflows and KPI achievement.

The role requires a proven record of managing teams, driving KPI performance, and proficiency with EHR/practice management systems. Join a network delivering high-quality care across New York.

Qualifications

• Bachelor's degree in healthcare administration or related field.
• 3–5 years in outpatient/ambulatory operations, multi-site experience preferred.
• Proficiency with EHR and revenue cycle concepts.

Responsibilities

• Oversee day-to-day front desk, clinical, and administrative operations across specialty sites, ensuring regulatory compliance.
• Conduct site visits to identify bottlenecks, optimize patient flow, and implement process improvements.
• Lead and develop staff; monitor KPIs and implement improvement plans.
• Partner with supervisors to deliver training, audits, and mentoring for all staff levels.
• Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize provider capacity.
• Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.
• Ensure triage, lab/diagnostic workflows, specimen handling, and procedure support are consistently executed.
• Maintain compliant, well-stocked clinical environments with proper room turnover and sterilization protocols.
• Generate operational reports and conduct chart audits to monitor compliance and performance.
• Analyze trends in denials, open orders, and patient outreach; implement corrective actions when targets are missed.
• Manage site budgets including payroll, supplies, and operating costs; process bi-weekly payroll and track PTO.
• Review revenue cycle reports and collaborate with billing teams to resolve denial patterns.
• Order and track supplies via inventory systems; coordinate maintenance and equipment needs.
• Lead staff meetings to share policy updates and performance results; collaborate on strategic initiatives.

Skills

Leadership

Data-driven decision making

KPI management

Education

Bachelor's degree in healthcare administration

Tools

EHR / Practice management systems

Job description

Essen Health Care is seeking a General Manager to oversee operational, financial, and quality performance across multiple specialty sites. You will lead staff, providers, and patient services while ensuring efficient workflows and KPI achievement.

The role requires a proven record of managing teams, driving KPI performance, and proficiency with EHR/practice management systems. Join a network delivering high-quality care across New York.