K9 Resorts General Manager

K9 Resorts; Malvern (Chester County); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Health, dental, and vision

Paid time off

Flexible scheduling

Leadership training

Employee discounts

Descripción de la vacante

K9 Resorts Luxury Pet Hotel in Malvern, PA seeks a General Manager to lead operations, people, and performance across the resort. You will drive consistency in service quality, manage teams, and own the guest experience from check-in to departure, ensuring exceptional care for every dog and client.

You’ll oversee daily operations, finances, vendor relations, and marketing initiatives while building a high-performing culture, delivering growth, and upholding safety standards in a fast-paced,

Formación

• 3–4+ years of management experience in pet care, hospitality, or retail.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen including P&L, labor, and performance metrics.
• Ability to lead teams, drive accountability, and develop talent.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset focused on growth and results.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsabilidades

• Lead and develop resort management and front-line teams.
• Oversee day-to-day operations across all departments.
• Maintain cleanliness, safety, and pet care standards.
• Set 5-Star service expectations across interactions.
• Drive revenue through services, enrollment, and client retention.
• Build partnerships with veterinarians and pet businesses.
• Own P&L performance and monitor KPIs.
• Identify opportunities to improve efficiency.

Conocimientos

Leadership

Team development

Operations management

P&L management

Customer service

Descripción del empleo

General Manager

LPHI | K9 Resorts Luxury Pet Hotel

FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.

Leadership & Team Development:

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full-cycle talent management: hiring, onboarding, coaching, and performance
• Build a high-performance, accountability-driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership:

• Oversee day-to-day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales:

• Set and uphold 5-Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growth
• Personally resolve high-level customer concerns
• Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership:

• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet-related businesses
• Lead marketing initiatives to drive awareness and growth

Financial & Performance Management:

• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

What We’re Looking For

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Proven leadership in high-volume, service-driven environments
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem-solving, and decision-making skills
• Sales-oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Leadership training & development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.