General Manager, Luxury Hotel - Guest Experience & Growth

Aloft Houston By the Galleria; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Westmont Hospitality Group is seeking a General Manager for the Aloft Houston Galleria to lead all hotel operations and drive revenue growth while ensuring guest satisfaction. The GM will direct staff, manage budgets, and implement business plans to achieve financial goals in a high-end Uptown setting.

The role requires 3-5 years of leadership in hotels, strong sales acumen, and strategic thinking to optimize performance and guest experiences.

Qualifications

• 3-5 years of hands-on leadership experience in a hotel environment with strong sales and revenue management background.
• Complete understanding of financial statements, budgeting and forecasting.
• Ability to exceed guest expectations, develop and execute revenue strategies, and manage costs to meet financial goals.

Responsibilities

• Oversee all hotel operations including front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team building and staff development.
• Own the financial success of the property with budgeting, forecasting, yield and revenue management and achieving financial goals.
• Develop and execute business, sales & marketing plans and participate in sales activities and client engagement.
• Build rapport with associates and clients to ensure 100% guest satisfaction and strong employee engagement.
• Represent the hotel in industry associations and community affairs to promote a positive image and brand.
• Enforce Westmont policies and ensure systems and controls produce accurate monthly financial reports.

Skills

Hotel leadership

Sales & revenue management

Budgeting & forecasting

Strategic thinking

Team building & mentoring

Guest satisfaction

Job description

Westmont Hospitality Group is seeking a General Manager for the Aloft Houston Galleria to lead all hotel operations and drive revenue growth while ensuring guest satisfaction. The GM will direct staff, manage budgets, and implement business plans to achieve financial goals in a high-end Uptown setting.

The role requires 3-5 years of leadership in hotels, strong sales acumen, and strategic thinking to optimize performance and guest experiences.