General Manager

Aloft Houston By the Galleria; Houston (TX); Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Westmont Hospitality Group is seeking a General Manager for the Aloft Houston Galleria to lead all hotel operations and drive revenue growth while ensuring guest satisfaction. The GM will direct staff, manage budgets, and implement business plans to achieve financial goals in a high-end Uptown setting.

The role requires 3-5 years of leadership in hotels, strong sales acumen, and strategic thinking to optimize performance and guest experiences.

Formación

• 3-5 years of hands-on leadership experience in a hotel environment with strong sales and revenue management background.
• Complete understanding of financial statements, budgeting and forecasting.
• Ability to exceed guest expectations, develop and execute revenue strategies, and manage costs to meet financial goals.

Responsabilidades

• Oversee all hotel operations including front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team building and staff development.
• Own the financial success of the property with budgeting, forecasting, yield and revenue management and achieving financial goals.
• Develop and execute business, sales & marketing plans and participate in sales activities and client engagement.
• Build rapport with associates and clients to ensure 100% guest satisfaction and strong employee engagement.
• Represent the hotel in industry associations and community affairs to promote a positive image and brand.
• Enforce Westmont policies and ensure systems and controls produce accurate monthly financial reports.

Conocimientos

Hotel leadership

Sales & revenue management

Budgeting & forecasting

Strategic thinking

Team building & mentoring

Guest satisfaction

Descripción del empleo

Westmont Hospitality Group is looking for a General Manager for our Aloft Houston Galleria!

Are you looking to join a team where your entrepreneurial spirit, creative enthusiasm and results-driven courage unite? You just found us . . .

Westmont Hospitality Group is actively seeking to hire a strong, knowledgeable, energetic and experienced General Manager to join our phenomenal team for our aloft Houston Galleria, a modern hotel in the high-end Uptown District. The General Manager is responsible for the entire operation and sales efforts of the hotel. He or she effectively directs and coordinates staff, activities and available resources in order to accomplish hotel objectives and goals, and is responsible for leading the hotel team, ensuring guest satisfaction and upkeep of the asset.

Job Requirements

The ideal candidate will have 3-5 years of hands-on leadership experience in a hotel environment with strong sales and revenue management background, excellent leadership skills including strategic thinking, communication, training, teambuilding and mentoring. Complete understanding of financial statements, budgeting and forecasting. Past experience should demonstrate ability to exceed guest expectations, develop and execute revenue strategies, and manage costs in order to meet and exceed financial goals.

Duties and Responsibilities

Effectively managing and overseeing all aspects of the hotel operations including front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team building and staff development.

• Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
• Manage all sources of revenue. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
• Responsible for the development and execution of business plans, including sales & marketing plans.
• Participate in sales activities, including sales calls, greeting clients, site inspections/tours. Maintain fair market share.
• Build and maintain rapport with associates and clients. Ensure 100% Guest satisfaction and strong employee engagement.
• Represent the hotel in appropriate hotel, tourism and business associations.
• Participate in community affairs and maintain positive public image for the hotel
• Implement, maintain and promote all Westmont policies & procedures.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget.
• Oversee day-to-day operations. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel. Control purchases and inventories.
• Recruit, supervise and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
• Pledge to a dedication of obtaining the highest quality of guest and customer service

EOE

Source: Hospitality Online