General Manager: Lead Studio Growth & Team Performance

Club Pilates - Waxhaw/Indian Land/Steele Creek/Indian Trail; United States; On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Sales commission opportunities

Performance-based bonus

Unlimited Club Pilates membership

Growth opportunities

Impactful leadership role

Job summary

Club Pilates seeks a General Manager to lead one studio with a business mindset focused on revenue growth, membership sales, and service excellence. You will drive strategy and execution, coach a sales-inclined team, and close memberships on the floor.

You'll own the P&L, build partnerships, manage operations, and ensure a welcoming member experience while hitting growth targets across the business.

Qualifications

• 2+ years of leadership experience in a sales-driven or membership-based business.
• Demonstrated ability to achieve revenue or sales goals.
• Experience coaching employees and holding teams accountable for performance.
• Comfort working with KPIs, reports, and business performance data.
• Strong communication and conflict-resolution skills.
• Ability to prioritize in a fast-moving environment with shifting priorities.
• Strong judgment and the confidence to make decisions.
• High level of organization, follow-through, and attention to detail.

Responsibilities

• Own studio revenue, membership growth, and sales performance.
• Lead the sales process from lead to conversion and follow-up.
• Coach and develop the sales team to meet targets.
• Monitor lead response, bookings, show rates, conversions, and other metrics.
• Build revenue through retail, private training, and teacher training opportunities.
• Create local partnerships and grassroots marketing to generate leads.
• Build a studio experience that drives loyalty and retention.
• Identify attrition patterns and take actions to improve retention.
• Recruit, onboard, and develop a high-performing studio team.
• Set expectations and hold the team accountable for results and behavior.
• Create schedules balancing member demand and studio finances.
• Ensure instructor coverage and class capacity.
• Maintain a culture of ownership, communication, and service.
• Know your numbers and run the business with accurate reporting.

Skills

Leadership experience

Sales-driven

Coaching

Data-driven/ KPIs

Communication

Prioritization

Decision making

Organization

Job description

Club Pilates seeks a General Manager to lead one studio with a business mindset focused on revenue growth, membership sales, and service excellence. You will drive strategy and execution, coach a sales-inclined team, and close memberships on the floor.

You'll own the P&L, build partnerships, manage operations, and ensure a welcoming member experience while hitting growth targets across the business.