General Manager — Lead a High-Energy, Guest-First Team

Buffalo Wild Wings, Inc.; Federal Way (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Buffalo Wild Wings, Inc. in the United States is seeking a General Manager to lead daily restaurant operations, deliver outstanding guest service, recruit and develop managers and team members, and maintain an energetic, high-performance culture.

This role focuses on driving sales, profitability, labor management, and compliance with food safety and alcohol service standards while building a positive workplace where team members can grow and succeed.

Qualifications

• High school diploma or equivalent.
• Strong leadership and guest-service skills.
• Ability to recruit, train and develop managers and team members.

Responsibilities

• Lead daily restaurant operations and deliver excellent guest service
• Recruit, train, coach, and develop managers and team members
• Create an energetic, engaging, and team-focused workplace
• Manage sales, profitability, labor, scheduling, and overall restaurant performance
• Resolve guest concerns promptly and professionally; maintain food safety, alcohol service, cleanliness, and security standards
• Ensure compliance with company policies and all applicable laws
• Execute training programs, new product rollouts, and local marketing initiatives
• Build a strong culture focused on teamwork, growth, and accountability

Skills

Leadership

Guest service

Communication

Organization

Team development

Education

High school diploma

Job description

Buffalo Wild Wings, Inc. in the United States is seeking a General Manager to lead daily restaurant operations, deliver outstanding guest service, recruit and develop managers and team members, and maintain an energetic, high-performance culture.

This role focuses on driving sales, profitability, labor management, and compliance with food safety and alcohol service standards while building a positive workplace where team members can grow and succeed.