General Manager, Industrial Property Management

JLL; Walnut Creek (CA); On-site; USD 150,000 - 160,000; Full time

Job summary

JLL in Walnut Creek, CA is seeking an experienced Industrial Property Manager to lead a portfolio of industrial properties as General Manager. The GM will drive financial results, client and tenant satisfaction, and a strategic property plan, while managing the property team and coordinating owner communications.

The role requires 7+ years of leadership in industrial/retail assets, a real estate license (or ability to obtain within 6 months), and proficiency with Yardi Voyager, CRM systems, and

Qualifications

• Bachelor’s degree in business administration, Real Estate, Property Management, or related field.
• 7+ years of progressive leadership experience in Industrial/ Retail asset classes.
• Proven track record in budgeting, targets, and financial performance.
• Expert in client relationship management and CRE business development.
• Strong budgeting, forecasting, and financial analysis skills.
• Proficient with Yardi Voyager, CRM, and MS Office.
• Familiar with SharePoint, PowerPoint, Outlook, Excel, and OneNote.
• Experience with CAM reconciliations and expense pools; analyze controllable vs non-controllable costs.
• Excellent time management and prioritization abilities.
• Real estate license or ability to obtain within six months.

Responsibilities

• Develop and monitor annual operating budgets and capital plans.
• Analyze financial performance and present strategic recommendations.
• Manage portfolio of institutional clients, buildings, and tenants.
• Conduct on-site property visits and coordinate repairs as needed.
• Ensure accurate tenant billings and AR follow-up.
• Oversee competitive bidding and cost-saving initiatives for clients.
• Lead and mentor the property management team and support VP.

Skills

Budgeting and forecasting

Financial analysis

Client relationship management

Business development

Real estate software

CRM systems

Microsoft Office Suite

CAM reconciliations

Time management

Leadership and mentoring

Education

Bachelor's degree in business administration or Real Estate

Real estate license or ability to obtain within 6 months

LEED GA certification (preferred)

Tools

Yardi Commercial Voyager

CRM systems

Microsoft Office

SharePoint

PowerPoint

Outlook

Excel

OneNote

Job description

What this job involves

Are you an experienced Industrial Property Manager? We are looking for a seasoned Property Management Professional to lead the management activities for a portfolio of industrial properties, as a General Manager (GM), in accordance with JLL standards and procedures and the Management Agreement. GM’s are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs by managing the property team and are responsible for maintaining effective communication with building owners and tenants. In this role, the General Manager will also lead a team of property management professionals to accomplish these responsibilities.

What your day-to-day will look like

• Develop and implement annual operating budgets and capital plans and ensure timely and accurate monthly reporting. Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders.
  
  
  
  • Create, review, and finalize property budgets, perform financial reforecasts as directed by client.
  
  
  • Create, review, and finalize annual CAM reconciliations, quarterly escalations.
  
  
  
  


• Manage a portfolio of multiple institutional clients, buildings and large volume of tenants.


• Conduct on-site property visits and inspections in accordance with property management agreements and coordinate any necessary repairs.


• Ensure tenant billings are completed accurately and timely, including appropriate Accounts Receivable follow -up.


• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.


• Implement tenant satisfaction program, meet regularly with tenants to ensure successful program.


• Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards, create and achieve cost savings for clients.


• Lead and provide mentorship, guidance, and development of the property management team in addition to assisting the regional VP in operational management.


• Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement.

Required qualifications

• Bachelor’s degree in business administration, Real Estate, Property Management, or related field


• Minimum 7 years of progressive leadership experience in Industrial and/or Retail Asset class experience required.


• Proven track record of managing operating budgets and achieving financial targets.


• Demonstrated expertise in client relationship management and business development within the commercial real estate sector.


• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis


• Proficiency in real estate management software, CRM systems, and Microsoft Office Suite, specifically Yardi Commercial Voyager with regard to navigating reports, budgets, expense recoveries, and tenant expense pools


• Familiarity with Microsoft Share Point Database, Power Point Presentations, Outlook, Excel, and One Note


• Proficiency in tenant and property expense reconciliations (CAM Reconciliations), ability to perform forensic accounting analysis', create, review, and administer expense pools in accordance with the lease agreements in place, ability to identify controllable vs non-controllable expenses and expense caps.


• Ability to utilize time management, task management, and operational prioritization skillsets.


• Valid real estate license or ability to obtain within specified period, required within six (6) months if not currently licensed.

Preferred qualifications

• Professional certifications such as LEED GA, or equivalent industry credentials


• Strong network of industry relationships and demonstrated thought leadership in real estate.

Location: On Site - Walnut Creek office

Salary: $150,000 - 160,000

JLL is an Equal Opportunity Employer committed to diversity and inclusion.