General Manager

JLL; Seattle (WA); On-site; USD 140,000 - 210,000; Full time

Job summary

JLL is seeking a General Manager in Seattle to oversee property portfolios, drive financial performance, and ensure client and tenant satisfaction. You will lead strategic planning, budgeting, and vendor management while aligning with JLL standards and the property team.

The role requires at least 7 years of CRE leadership, a valid real estate license (or ability to obtain), and proficiency with property management software and CRM tools. On-site presence is required.

Qualifications

• Bachelor's degree in business administration, real estate, property management, or related field.
• Minimum 7 years of progressive leadership experience in commercial real estate, property management, or related industry.
• Proven track record of managing P&L responsibility and achieving financial targets in a multi-million dollar operation.
• Demonstrated expertise in client relationship management and business development within the commercial real estate sector.
• Excellent financial acumen with budgeting, forecasting, and financial analysis experience.
• Proficiency in real estate management software, CRM systems, and Microsoft Office Suite.
• Valid real estate license or ability to obtain within specified timeframe.

Responsibilities

• Lead strategic planning initiatives and execute business development strategies to drive revenue growth and market expansion.
• Develop and implement annual operating budgets and capital plans; ensure timely monthly reporting and present financial analyses to leadership.
• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.
• Implement tenant satisfaction program and regularly meet tenants to ensure successful outcomes.
• Oversee competitive bidding for all third-party contracted services and ensure compliance with standards.
• Foster a culture of continuous learning, supporting team members' career advancement and skill development.
• Perform other tasks as required to comply with Property Management Agreements and local ordinances.

Skills

P&L management

Client relationships

Budgeting

Forecasting

Real estate software

CRM systems

MS Office

Leadership

Licensing knowledge

Education

Bachelor's degree in Business Administration / Real Estate / related field

Real estate license

Tools

Real estate management software

CRM systems

Microsoft Office

Job description

What this job involves:

The General Manager (GM) is responsible for managing properties in accordance with JLL standards and procedures and the Management Agreement. They are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs by managing the property team and are responsible for maintaining strong communication with building owners and tenants.

What your day-to-day will look like:

• Lead strategic planning initiatives and execute comprehensive business development strategies to drive revenue growth and market expansion
• Develop and implement annual operating budgets and capital plans and ensure timely and accurate monthly reporting. Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders
• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.
• Implement tenant satisfaction program, meet regularly with tenants to ensure successful program
• Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards
• Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site Presence Required

Required qualifications:

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field
• Minimum 7 years of progressive leadership experience in commercial real estate, property management, or related industry
• Proven track record of managing P&L responsibility and achieving financial targets in a multi-million dollar operation
• Demonstrated expertise in client relationship management and business development within the commercial real estate sector
• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
• Proficiency in real estate management software, CRM systems, and Microsoft Office Suite
• Valid real estate license or ability to obtain within specified timeframe

Preferred qualifications:

• Real Estate License and Property Managers License, required within six (6) months if not currently licensed
• Professional certifications such as LEED GA, or equivalent industry credentials
• Strong network of industry relationships and demonstrated thought leadership in real estate