Senior General Manager, Office Property Management

JLL; Washington (District of Columbia); On-site; USD 180,000 - 320,000; Full time

Job summary

JLL is seeking a Senior General Manager to lead operations for a Class A office building in the United States. You will manage complex client relationships, guide cross-functional teams, and execute business strategies that align with JLL’s vision for innovative, client-centric solutions.

The role requires 15+ years in commercial real estate leadership, advanced financial acumen, and exceptional communication for executive audiences.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, or related field
• 15+ years of progressive leadership experience in commercial real estate or related professional services
• Strong business development skills with demonstrated ability to secure and grow major client relationships
• Advanced financial acumen including budgeting, forecasting, and performance analysis capabilities
• Excellent communication and presentation skills for executive-level audiences and stakeholder management
• Deep understanding of commercial real estate markets, trends, and industry best practices
• All other tasks to comply with Property Management Agreements, local ordinances, or ensure property operations

Responsibilities

• Oversee operational performance across a portfolio of Class A office properties, ensuring delivery excellence and client satisfaction metrics
• Build and maintain executive-level relationships with key clients, serving as their primary strategic advisor and trusted partner
• Mentor and develop management talent, fostering a culture of collaboration that strengthens team performance
• Collaborate with regional and global leadership teams to implement best practices and drive organizational objectives
• Manage P&L responsibility, including budget development, forecasting, and resource optimization
• Present to senior leadership and key stakeholders on business performance and strategic initiatives
• Champion diversity, equity, and inclusion initiatives while supporting wellbeing across all teams

Skills

Leadership

Client relationships

Budgeting

Communication

Team development

Strategic advisory

Education

Bachelor's degree

MBA

Job description

What this job involves:

As a Senior General Manager at JLL, you will lead and oversee comprehensive real estate operations, for a Class A office building. This executive role requires you to manage complex client relationships, deliver exceptional service outcomes, and guide cross-functional teams toward ambitious performance targets. You'll be responsible for developing and executing business strategies that align with JLL's vision of shaping a brighter way for our clients, ourselves, and our fellow employees. The position demands strong leadership capabilities as you'll mentor senior managers, cultivate key client partnerships, and ensure operational excellence across all service delivery areas. You'll work closely with regional leadership to identify growth opportunities, optimize resource allocation, and maintain JLL's reputation for innovation and client-centric solutions. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this role ideal for an experienced leader ready to make a significant impact in the commercial real estate industry.

What your day-to-day will look like:

• Oversee operational performance across a portfolio of class A office Properties, ensuring delivery excellence and client satisfaction metrics
• Build and maintain executive-level relationships with key clients, serving as their primary strategic advisor and trusted partner
• Mentor and develop management talent, fostering a culture of collaboration that strengthens team performance.
• Collaborate with regional and global leadership teams to implement best practices and drive organizational objectives
• Manage P&L responsibility, including budget development, forecasting, and resource optimization.
• Present to senior leadership and key stakeholders on business performance and strategic initiatives
• Champion diversity, equity, and inclusion initiatives while supporting each other's wellbeing across all teams

On-site Presence Required

Complete job description available on JLL's internal portal

Required qualifications:

• Bachelor's degree in Business Administration, Real Estate, Finance, or related field
• 15+ years of progressive leadership experience in commercial real estate or related professional services
• Strong business development skills with demonstrated ability to secure and grow major client relationships
• Advanced financial acumen including budgeting, forecasting, and performance analysis capabilities
• Excellent communication and presentation skills for executive-level audiences and stakeholder management
• Deep understanding of commercial real estate markets, trends, and industry best practices
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

Preferred qualifications:

• Master's degree in Business Administration (MBA) or related advanced degree
• Professional certifications such as CCIM, SIOR, CPM, or equivalent industry credentials
• Experience with global real estate operations and cross-cultural team management
• Track record of successful mergers, acquisitions, or major business integrations
• Technology-forward mindset with experience implementing innovative solutions and digital transformation initiatives
• Active involvement in industry associations and thought leadership within the commercial real estate community