General Manager III

Service Experts Heating & AC LLC; Richardson (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Service Experts Heating & Air Conditioning seeks a General Manager to lead a service center in Richardson, TX. You will direct all personnel and processes, analyze center profitability, drive sales goals, and ensure high-quality customer communications.

A strong background in HVAC and operations is required, with a focus on leadership and employee development. The role emphasizes fiscal discipline, process control, and proactive safety practices while supporting HR guidelines and vendor

Qualifications

• 5+ years of experience in HVAC, security, pest control, or similar customer-service focused industries.
• Strong analytical and financial acumen for operating statements and profitability.

Responsibilities

• Analyze operating statements for the center and departments; take appropriate actions.
• Prepare the GM report and drive actions based on findings.
• Analyze determinants of profitability and adjust as needed.
• Ensure payroll accuracy and timely processing.
• Plan, set, and achieve sales goals; generate and respond to leads; coach sales staff.
• Maintain effective customer communications; promote products and services.
• Adhere to safety guidelines and implement proper procedures for accidents, fire, and emergencies.
• Support HR standards; conduct performance appraisals and develop employees across the company.

Skills

HVAC experience

Leadership

Customer service

Analytical thinking

Computer skills

Education

BS/BA in Business Administration or Operations

Job description

Welcome!The General Manager directs and coordinates the total activities of the service center and provides Leadership to all personnel and processes of the center.Location Address: 640 International Pkwy Ste 200, Richardson, TX 75081Pay: Salary + Bonus OpportunityResponsibilities:Analyze the operating statement for both the center and individual departments and take appropriate action.Prepare/review the GM report and take appropriate action.Analyze determinates of profitability and take appropriate actions to adjust.Ensure employee payroll processes are accurate and on time.Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.Ensure effective customer communications.Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.Develop employees and seek promotional opportunities for employees on a company-wide basis.Utilize established Vendor Programs whenever appropriate.Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.Qualifications:BS or BA Degree in Business Administration or Operations preferred5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred).Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesMinimum Experience: 5+ yearsMinimum Education: Bachelor's Degree preferredService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]