Assistant General Manager

Service Experts Heating & AC LLC; Scarborough (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health/dental/vision insurance

401(k) with company match

Life insurance

Disability insurance

Training and career development

Employee assistance programs

Job summary

Service Experts Heating & Air Conditioning is seeking an Assistant General Manager to support the General Manager in directing the service center’s total activities. The role leads service departments, drives operational efficiency, and supports the sales team with budgeting and profitability objectives.

Applicants should have a Bachelor’s degree in Business or related field and 5+ years in HVAC with supervisory experience, strong customer service and communication skills, and a valid driver’s

Qualifications

• Requires a Bachelor’s degree in Business, Operations or related field.
• 5+ years experience in HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.

Responsibilities

• Supports the General Manager in directing and coordinating total activities of the service center.
• Provides leadership to personnel and key processes of the center.
• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments (Sales, Maintenance, Installation) to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Leadership

Operations management

HVAC industry experience

Sales coordination

Budgeting/financial analysis

Payroll processes

Customer service

Training and development

Scheduling/Dispatch

HR/compliance

Communication

Valid driver’s license

Education

Bachelor’s degree in Business/Operations or related field

Job description

Welcome!The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.ResponsibilitiesImplements organizational policies and goals in conjunction with the General ManagerCoordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiencyAssists with leading a successful Sales TeamAssists with budget analysis and setting profitability goalsHelps ensure payroll processes are accurate and on timeTrains and monitors Customer Service Specialists on booking rates, call volumes and service levelsManages dispatchers and technician scheduling to maximize call volume/capacityEnsures Health, Safety and Environmental processes are followedAnalyzes customer satisfaction feedback and follows up appropriatelySupports the General Manager on sales goal planning and trackingHelps develop ongoing performance feedback and counseling for employeesAdheres to HR standards and guidelines on reviews, counsel and disciplineQualificationsBachelor’s Degree in Business, Operations or related field5+ years experience in the HVAC industry including sales, installation and serviceSupervisory experience requiredExcellent customer service and communication abilitiesStrong technical troubleshooting skillsValid driver’s licenseWhat Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesMinimum Experience: 6+ years Minimum Education: Bachelor's DegreeService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]