General Manager I

Service Experts; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Pay & PTO

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan with 1:

Life Insurance

Disability Insurance

Training opportunities

Career Development

Job summary

Service Experts Heating & Air Conditioning seeks a General Manager (Center) to lead revenue growth, profitability, and operations across HVAC, Plumbing, and Electrical services. You will oversee sales strategies, ensure compliance and strong financial stewardship, and drive market expansion from the Houston center.

The role requires strategic leadership, P&L accountability, and collaboration with teams to optimize performance, staffing, and customer satisfaction while upholding company standards.

Qualifications

• BS or BA Degree in Business Administration or Operations
• 5-10 Years of experience in HVAC, Security, Pest Control, or similar customer service focused industries (preferred)
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet)

Responsibilities

• Analyze the operating statement for the center and departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take action to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize processes for generating and responding to sales leads; coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition and profile customer base.
• Support company HR standards; conduct performance appraisals and provide counsel and discipline.
• Develop employees and seek promotional opportunities; utilize vendor programs.
• Adhere to government safety guidelines and ensure proper procedures for accidents, fire, emergencies.

Skills

Sales leadership

Team coaching

Customer communications

Operations management

Education

Bachelor's degree in Business Administration or Operations

Tools

Databases

Spreadsheets

Word processing

Internet

Job description

Welcome!The General Manager (Center) at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical services. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives while upholding the highest standards of compliance, ethics, and financial stewardship.

Location Address: 4250 N Sam Houston Pkwy E Suite 130, Houston, TX 77032

Responsibilities:

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Qualifications:

• BS or BA Degree in Business Administration or Operations
• 5-10 Years of experience in the HVAC,Security, Pest Control, or similarcustomer service focusedindustries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 5+Years

Minimum Education: Bachelor's Degree preferred

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]