General Manager I

2240 Service Experts Heating & AC LLC; Hilton Head Island (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings with company

Life insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts Heating & Air Conditioning seeks a General Manager I to drive short- to mid-term goals within the Field Management department. You will report to a director and oversee managers, supervisors, and individual contributors to align operations with financial and service targets.

The role emphasizes profitability analysis, payroll accuracy, customer communications, sales leadership, employee development, HR governance, and adherence to safety guidelines.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred.
• 5+ years of experience in HVAC or similar customer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing).

Responsibilities

• Analyze operating statement for the center and departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive value proposition.
• Support HR standards and conduct performance appraisals.
• Develop employees and seek promotional opportunities.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures for accidents, fire, and emergencies.

Skills

Management experience

Customer service

Computer skills

Education

Bachelor's degree in business/operations

Tools

MS Office

Job description

General Manager I

Welcome! The General Manager I is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

• Analyze the operating statement for both the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinates of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
• Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Desired Skills & Qualifications

• BS or BA Degree in Business Administration or Operations preferred
• 5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred)
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

What Do We Offer You as a Service Experts Employee?

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

• Minimum Experience: 8+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

To request an accommodation, please email [e-mail]