General Manager I

Service Experts Heating & AC LLC; Salem (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay with bonus opportunity

Paid time off and holidays

Health, dental, vision insurance

401(k) with company matching

Life insurance

Short/long-term disability

Job summary

Service Experts Heating & Air Conditioning is seeking a General Manager to lead the service center’s operations, drive profitability, and oversee the staff across all processes. You will direct payroll accuracy, sales goal setting, and customer communications while promoting our products and services.

The role requires a BS/BA in business or related field and 5+ years in HVAC or similar customer-focused industries, with strong leadership and HR development responsibilities.

Qualifications

• BS or BA degree in Business Administration or Operations preferred.
• 5+ years of experience in HVAC, Security, Pest Control, or similar customer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

Responsibilities

• Analyze operating statements for the center and departments and take action.
• Prepare GM reports and act on findings.
• Analyze determinants of profitability and adjust strategy.
• Ensure payroll processes are accurate and timely.
• Plan/set/achieve sales goals and generate/respond to leads; coach salespeople.
• Ensure effective customer communications and promote products/services.
• Profile customer marketing base and maintain customer files.
• Support HR standards, conduct performance appraisals, and develop employees.
• Utilize vendor programs and adhere to safety guidelines.

Skills

Leadership

Sales coaching

Financial analysis

Payroll accuracy

Customer communications

Education

Bachelor's Degree in Business Administration or Operations

Job description

Welcome!The General Manager directs and coordinates the total activities of the service center and provides Leadership to all personnel and processes of the center.Location Address: 1250 Intervale Dr, Salem, VA 24153Pay: Salary + Bonus OpportunityResponsibilities:Analyze the operating statement for both the center and individual departments and take appropriate action.Prepare/review the GM report and take appropriate action.Analyze determinates of profitability and take appropriate actions to adjust.Ensure employee payroll processes are accurate and on time.Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.Ensure effective customer communications.Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.Develop employees and seek promotional opportunities for employees on a company-wide basis.Utilize established Vendor Programs whenever appropriate.Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.Qualifications:BS or BA Degree in Business Administration or Operations preferred5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred).Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesMinimum Experience: 5+ yearsMinimum Education: Bachelor's Degree preferredService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]