General Manager - Hospitality & P&L Leader

Call Your Mother Deli; Chester (Delaware County); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Unlimited PTO

Parental leave (paid)

401(k) with 4% company match

Early Wage Access

Bagels on the house

Job summary

Call Your Mother Deli is seeking a General Manager to lead West Chester, PA shop operations with a guest- and team-focused mindset. You’ll manage daily openings, service, and closings, while guiding a high-performing team to deliver CYM’s signature hospitality and quality.

The role emphasizes supervision, coaching, scheduling, budgeting, and adherence to CYM’s BIG V.I.B.E.S. values. Expect a dynamic, hands-on leadership position with weekend work and cross-location support.

Qualifications

• 1–2 years of restaurant management experience.
• Strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standards.
• Hold a current ServSafe Manager Food Safety Certification.
• Be highly organized and able to balance food costs, labor goals, team needs, and daily operations.
• Believe memorable hospitality starts with genuinely caring about every guest’s experience.
• Lead by example with a hands-on, roll-up-your-sleeves mentality.
• Take initiative, anticipate challenges, and think about the bigger picture.
• Bring positive energy and thrive in a fast-paced environment.

Responsibilities

• Own the day-to-day operations of your shop—from opening preparation and service execution through closing—ensuring every shift meets CYM’s highest standards.
• Proactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successful.
• Lead supervisors and team members in delivering exceptional hospitality and bringing CYM’s BIG V.I.B.E.S. to life for every guest.
• Partner closely with supervisors to build a positive, high-performing work environment rooted in teamwork, communication, and accountability.
• Establish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistently.
• Protect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organization.
• Champion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every day.
• Own food and beverage management—including inventory, ordering, and budgeting—while driving progress toward food, beverage, and labor goals.
• Build and develop a strong team through recruiting, hiring, onboarding, training, coaching, and performance evaluations.
• Create schedules that position every shift for success, ensuring the shop has the right people in the right places at the right times.
• Step in when callouts or emergencies arise, making thoughtful decisions in the best interest of the shop, team, and guests.
• Roll up your sleeves. You’ll work in the shop five days a week, including weekends.
• Move comfortably between CYM locations throughout the DMV, with reliable transportation.

Skills

Restaurant management

P&L management

ServSafe Manager

Organizational skills

Guest hospitality

Leadership

Communication

Coaching

Recruiting

Scheduling

Problem solving

Job description

Call Your Mother Deli is seeking a General Manager to lead West Chester, PA shop operations with a guest- and team-focused mindset. You’ll manage daily openings, service, and closings, while guiding a high-performing team to deliver CYM’s signature hospitality and quality.

The role emphasizes supervision, coaching, scheduling, budgeting, and adherence to CYM’s BIG V.I.B.E.S. values. Expect a dynamic, hands-on leadership position with weekend work and cross-location support.