General Manager – Hospitality Ops & Growth Leader

Mint Group SF; San Francisco (CA); On-site; USD 100,000 - 170,000; Full time

Job summary

Mint Group SF in San Francisco, CA is seeking a General Manager to oversee daily operations, lead staff, manage budgets, monitor performance metrics, and optimize processes to drive revenue and customer satisfaction. This on-site role requires coordinating scheduling, supporting hiring and training, and maintaining service standards.

The GM will supervise department leads, handle client relationships, address escalated issues, and collaborate with senior leadership on strategic initiatives and

Qualifications

• Experience in general management or operations leadership in hospitality.
• Strong budgeting, forecasting, and financial analysis skills.
• Proven ability to lead teams with coaching and performance management.
• Excellent communication and relationship-building with clients and partners.
• Hands-on approach to resolving operational issues.

Responsibilities

• Oversee daily operations and ensure service standards.
• Lead staff and coordinate scheduling.
• Manage budgets and monitor financial metrics.
• Support hiring, training, and performance management.
• Develop strategic plans with senior leadership and report results.

Skills

Operations leadership

Budgeting

Team leadership

Communication

Process improvement

HR basics

On-site ops

CRM/POS

Tools

CRM

POS systems

Job description

Mint Group SF in San Francisco, CA is seeking a General Manager to oversee daily operations, lead staff, manage budgets, monitor performance metrics, and optimize processes to drive revenue and customer satisfaction. This on-site role requires coordinating scheduling, supporting hiring and training, and maintaining service standards.

The GM will supervise department leads, handle client relationships, address escalated issues, and collaborate with senior leadership on strategic initiatives and