General Manager

Mint Group SF; San Francisco (CA); On-site; USD 100,000 - 170,000; Full time

Job summary

Mint Group SF in San Francisco, CA is seeking a General Manager to oversee daily operations, lead staff, manage budgets, monitor performance metrics, and optimize processes to drive revenue and customer satisfaction. This on-site role requires coordinating scheduling, supporting hiring and training, and maintaining service standards.

The GM will supervise department leads, handle client relationships, address escalated issues, and collaborate with senior leadership on strategic initiatives and

Qualifications

• Experience in general management or operations leadership in hospitality.
• Strong budgeting, forecasting, and financial analysis skills.
• Proven ability to lead teams with coaching and performance management.
• Excellent communication and relationship-building with clients and partners.
• Hands-on approach to resolving operational issues.

Responsibilities

• Oversee daily operations and ensure service standards.
• Lead staff and coordinate scheduling.
• Manage budgets and monitor financial metrics.
• Support hiring, training, and performance management.
• Develop strategic plans with senior leadership and report results.

Skills

Operations leadership

Budgeting

Team leadership

Communication

Process improvement

HR basics

On-site ops

CRM/POS

Tools

CRM

POS systems

Job description

Company Description

Mint Group SF is a growing restaurant group based in San Francisco, CA, focused on delivering high-quality services and experiences to a diverse client base. The company values collaboration, integrity, and innovation and strives to create a supportive environment where team members can develop and advance their careers. Mint Group SF emphasizes operational excellence, strong customer relationships, and continuous improvement in all aspects of its business. Prospective team members can expect a culture that encourages initiative, accountability, and open communication. The organization is committed to equal opportunity and building an inclusive workplace where different perspectives are welcomed.

Role Description

The General Manager is a full-time, on-site role based in San Francisco, CA, responsible for overseeing daily operations, leading staff, and ensuring that business goals are met. This role includes managing budgets, monitoring performance metrics, and optimizing processes to support revenue growth and customer satisfaction. The General Manager will supervise department leads, coordinate scheduling, and support hiring, training, and performance management. They will also handle key client relationships, address escalated issues, and ensure that service standards and compliance requirements are maintained. The role requires regular collaboration with senior leadership to develop strategic plans, implement initiatives, and report on operational and financial results.

Qualifications

• Demonstrated experience in general management, operations leadership, or multi-department supervision in a business or hospitality environment.
• Strong skills in budgeting, forecasting, and financial analysis, with the ability to interpret data and make informed decisions.
• Proven ability to lead teams, including coaching, performance management, staffing, and fostering an inclusive, high-performance culture.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients, partners, and team members.
• Experience improving processes, and managing projects from planning through execution.
• Strong problem-solving and decision-making skills, with a hands-on approach to resolving operational issues.
• Comfort working on-site in a fast-paced environment and handling multiple priorities with attention to detail.
• Familiarity with basic HR practices, scheduling tools, and standard office software; experience with CRM or POS systems is a plus.