HOA Assistant Manager

Associa; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa in Houston seeks a proactive Community Association Administrator to manage daily operations under the management agreement and assist the Board and residents. You will coordinate amenities, coordinate vendor contracts, and help deliver five-star service to homeowners.

Join a team dedicated to exceptional customer experiences, effective communication, and efficient administration of facilities and community programs, while upholding governance and compliance. Equal opportunity employer.

Qualifications

• HS Diploma or GED.
• Ability to deliver a 5-star customer service to the Board and residents.
• Ability to advise and direct the Board to make necessary decisions.
• Ability to build rapport with clients.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the day-to-day operations in accordance with the management agreement and Community Association policies.
• Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association; support Community Association Manager in enforcement and administration.
• Assist in the daily operations of the amenities and recreation facilities.
• Guide Board of Directors by providing professional administrative and managerial assistance.
• Meet and greet homeowners/residents that walk into the office.
• Answer incoming phone calls as needed.
• Return emails and voicemails within 24 hours or to the extent possible.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Assist with maintenance of office equipment and overall appearance of the amenities and recreation facilities.
• Oversee and conduct inspections of common areas and building facilities for maintenance.
• Procure proposals and manage vendor contracts.
• Administer reservation schedule and process for Resident’s Community Center and other community amenities.
• Coordinate e-blasts and exercise good communication skills.
• Elevate every day by creating an amazing experience for our customers as well as team members.
• Provide solutions to customers to help them solve their housing needs.
• Special projects and other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Analytical thinking

Interpersonal skills

Education

High school diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Manage the day-to-day operations in accordance with the management agreement and the Community Association's policies and procedures.
• Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association. Support Community Association Manager in enforcement and administration.
• Assist in the daily operations of the amenities and recreation facilities.
• Guide Board of Directors by providing professional administrative and managerial assistance.
• Meet and greet homeowners/residents that walk into the office.
• Answer incoming phone calls as needed.
• Return emails and voicemails within 24 hours or to the extent possible.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
• Oversee and conduct inspections of common areas and building facilities for maintenance.
• Procure proposals and manage vendor contracts.
• Administer reservation schedule and process for Resident’s Community Center and other community amenities.
• Coordinate e-blasts and exercise good communication skills.
• Elevate every day by creating an amazing experience for our customers as well as team members.
• Provide solutions to customers to help them solve their housing needs.
• Special projects and other duties as assigned.

Requirements

• HS Diploma or GED
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.