General Manager, Center Operations & Guest Experience

Lucky Strike Entertainment Corporation; Eden Prairie (MN); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Wellness resources

401(k) plan

Employee stock purchase

Employee assistance program

Vacation & holidays

Discounts: Bowling/Waterpark

Job summary

Lucky Strike Entertainment Corporation in Eden Prairie, MN, is seeking a General Manager to own the guest experience, the team, and the financials, leading from the floor and building a place guests want to return to. You will oversee bowling, arcade, food and beverage, and events, drive sales through guest engagement and events, and develop high-performing teams while maintaining a culture of hospitality.

This leadership role requires a floor-first approach, a track record of delivering P&L

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue.
• Proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• A track record of building and developing leadership teams from the ground up.
• A visible, floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

Skills

Leadership experience

Sales growth

P&L fluency

Team development

Floor leadership

Flexible schedule

Job description

Lucky Strike Entertainment Corporation in Eden Prairie, MN, is seeking a General Manager to own the guest experience, the team, and the financials, leading from the floor and building a place guests want to return to. You will oversee bowling, arcade, food and beverage, and events, drive sales through guest engagement and events, and develop high-performing teams while maintaining a culture of hospitality.

This leadership role requires a floor-first approach, a track record of delivering P&L