General Manager - Growth Leader for Judgment-Free Gym

Planet Fitness; San Mateo (CA); On-site; USD 82,656,000 - 85,411,200; Full time

Benefits offered by this job

401K Retirement Fund (Annual employer–

Growth opportunities

Competitive pay

Free Black Card Membership

Job summary

Ohana Growth Partners, operating Planet Fitness clubs in San Mateo, seeks a General Manager to lead day-to-day gym operations, staff supervision, and service delivery. You will drive member engagement, ensure facility standards, and oversee financial performance in alignment with brand standards.

The role emphasizes developing talent, implementing policies, and delivering exceptional customer experiences to uphold the brand promise and EBITDA objectives.

Qualifications

• Bachelor’s Degree in Exercise Science, Kinesiology, Sports Management, Business Administration, or a related discipline preferred.
• Certifications from NASM or ACE preferred.
• Prior management experience preferred.
• Previous customer service, sales, and gym/fitness experience preferred.
• Good understanding of business application programs including Microsoft Office.

Responsibilities

• Actively promote company’s business philosophies, brand promise, core purpose and values;
• Oversee the entire operation of the gym according to defined policies and procedures;
• Ensure the gym opens and closes promptly for all clubs that are not 24/7 or 24/5;
• Ensure the club’s cleanliness and appearance are of the highest quality, fix minor maintenance issues, maintain equipment, and conduct regular inspections;
• Oversee all financial aspects of the company including, but not limited to earnings (EBITDA), revenues, expenses, payroll, payroll as % of revenue; and merchandise sales margins;
• Oversee member services and track EFT Rates, Close Rates, Tour Rates, Close Rate on Tours, Black Card Sales Rates, Retention Rates, and Fitness Training Rates;
• Interview and hire new candidates;
• Coach and train employees;
• Schedule staff to adequately cover operational needs and possess availability to workdays, evenings, overnight (for 24 hour clubs), weekends, holidays, and fill in for employee absences;
• Supervise all staff and maintain knowledge of all position functions within the club;
• Calculate employee hours worked and coordinate with payroll;
• Manage performance and discipline;
• Conduct monthly and annual employee evaluations;
• Maintain attendance records and other records required by law;
• Conduct employee and member surveys;
• Manage purchasing and authorize all expenditures;
• Manage all marketing efforts and work with marketing team to plan and places external ads as well as ensuring internal advertising is being conducted;
• Oversee and engage in competitive shopping efforts;
• Meet and greet potential members and provide them with a tour of the club;
• Answer member questions and resolve issues;
• Prepare all administrative forms and reports;
• Assist and support surrounding clubs on an as-needed basis;
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
• Embrace a service culture as an empathetic servant leader;
• Strive to be world class, humorous, inspirational, and memorable in every action we take;
• Make decisions based on what is best for our team as well as our business;
• Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise; and,
• Perform all other duties as assigned or required.

Skills

Leadership

Operations management

Staffing & training

Financial acumen

Customer service

Education

Bachelor’s Degree in Exercise Science

NASM/ACE certifications preferred

Prior management experience preferred

Customer service/sales gym experience preferred

Microsoft Office understanding

Tools

Microsoft Office

Job description

Ohana Growth Partners, operating Planet Fitness clubs in San Mateo, seeks a General Manager to lead day-to-day gym operations, staff supervision, and service delivery. You will drive member engagement, ensure facility standards, and oversee financial performance in alignment with brand standards.

The role emphasizes developing talent, implementing policies, and delivering exceptional customer experiences to uphold the brand promise and EBITDA objectives.