General Manager (Hotel)

ASAP Associates; Boston (MA); In loco; USD 95.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employer-contributed medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee discounts

Descrizione del lavoro

ASAP Associates is seeking an experienced Hotel General Manager for a Taunton/Raynham, MA area property. This full-time, onsite role leads daily hotel operations, drives revenue, and ensures top-tier guest service across front desk, housekeeping, and reservations.

You will manage staffing, budgets, and performance, collaborating with regional and corporate leadership to meet financial goals while upholding brand standards and regulatory compliance.

Competenze

• Hotel management experience with leadership of hotel operations and staff.
• At least 3 years of hospitality industry experience.
• Experience overseeing front desk, reservations, and housekeeping operations.
• Knowledge of hotel budgeting, payroll, labor costs, and financial performance.
• Strong leadership, communication, problem-solving, and guest service skills.

Mansioni

• Oversee front desk, reservations, housekeeping, and overall hotel operations.
• Manage staffing, scheduling, payroll, employee development, retention, and performance.
• Monitor budgets, labor costs, profitability, and revenue performance.
• Resolve guest concerns and maintain service and quality standards.
• Collaborate with regional and corporate leadership on operational improvements and financial goals.
• Coordinate accounting, accounts payable, and required administrative procedures.
• Ensure compliance with company policies and applicable regulations.
• Monitor local market trends, competitors, and demand generators.

Conoscenze

Hotel management

Hospitality experience

Front desk operations

Budgeting & payroll

Leadership & communication

Independence & flexibility

PMS / OTAs / POS

English proficiency

Onsite work

Strumenti

PMS software

OTAs

POS systems

Microsoft Office

Descrizione del lavoro

Full-time, onsite | Approximately 45 hours per week

About the Property

Located in the Taunton/Raynham, MA area, this property is a recently remodeled, 3-star select-service hotel situated right off major highway corridors. The pet-friendly hotel features 100 spacious guest suites with kitchenettes, an indoor heated pool, a fitness center, and a complimentary breakfast buffet. It offers a fast-paced, high-standard environment ideal for hospitality professionals dedicated to delivering top-tier service.

About the Role

We are seeking an experienced Hotel General Manager to oversee daily operations, lead hotel teams, manage financial performance, and maintain high standards of guest service at a selected service property.

Responsibilities

• Oversee front desk, reservations, housekeeping, and overall hotel operations
• Manage staffing, scheduling, payroll, employee development, retention, and performance
• Monitor budgets, labor costs, profitability, and revenue performance
• Resolve guest concerns and maintain service and quality standards
• Collaborate with regional and corporate leadership on operational improvements and financial goals
• Coordinate accounting, accounts payable, and required administrative procedures
• Ensure compliance with company policies and applicable regulations
• Monitor local market trends, competitors, and demand generators
• Maintain working knowledge of restaurant operations and support hotel-wide needs as required

Qualifications

• Hotel management experience, including leadership of hotel operations and staff
• At least 3 years of hospitality industry experience
• Experience overseeing front desk, reservations, and housekeeping operations
• Knowledge of hotel budgeting, payroll, labor costs, and financial performance
• Strong leadership, communication, problem-solving, and guest service skills
• Ability to work independently, adapt to operational needs, and cover staff shifts when necessary
• Familiarity with property management systems (PMS), online travel agencies (OTAs), point-of-sale (POS) systems, and Microsoft Office
• Proficiency in English
• Ability to work onsite and meet the physical requirements of the position, including prolonged standing and lifting or moving up to 50 pounds

Required Skills

• Hotel management experience, including leadership of hotel operations and staff
• Hospitality industry experience
• Experience overseeing front desk, reservations, and housekeeping operations
• Knowledge of hotel budgeting, payroll, labor costs, and financial performance
• Strong leadership, communication, problem-solving, and guest service skills
• Ability to work independently, adapt to operational needs, and cover staff shifts when necessary
• Familiarity with property management systems (PMS), online travel agencies (OTAs), point-of-sale (POS) systems, and Microsoft Office
• Proficiency in English
• Ability to work onsite and meet the physical requirements of the position, including prolonged standing and lifting or moving up to 50 pounds

Preferred Skills

• Experience with extended-stay hotel operations
• Knowledge of restaurant operations
• Spanish or French language skills
• Paid time off
• Employer-contributed medical, dental, and vision insurance
• Optional life and short- and long-term disability insurance
• 401(k) with employer match
• Employee discounts at participating hotels
• Optional on-demand pay through DailyPay
• Guest satisfaction and name-recognition bonuses
• Career growth opportunities with a growing hotel company