Service Coordinator - Full Time

Giri Hotel Management; Auburn (ME); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Earned paid time off

Employer-contribution medical/dental/v

Optional life insurance

Short term/Long term disability

Optional 401k with employer match

Employee discounts at participating酒店

Option to sign up for on-demand pay

Refer a friend – get paid extra when

Résumé du poste

We have an exciting opportunity to join Hilton Garden Inn Auburn Riverwatch as a Sales Coordinator in Auburn, Maine. This full-time role supports the sales team, coordinates events, and maintains client relationships to help meet revenue goals.

The position requires strong communication, organization, and attention to detail, with prior hospitality and customer service experience preferred. A 40-hour week includes flexibility for weekends and holidays.

Qualifications

• Must have excellent communication and organizational skills.
• Detail oriented with strong multitasking abilities.
• High school education or equivalent required.

Responsabilités

• Support Sales Managers with social sales and events.
• Enter leads, create proposals, contracts, and LNR agreements.
• Maintain group blocks, rooming lists, and PMS data.
• Coordinate with hotel teams and conduct site tours when needed.
• Provide customer service and respond to inquiries promptly.

Connaissances

Communication

Organizational skills

Initiative

Detail oriented

Multitasking

Customer service experience

Microsoft Suite

Formation

High school education or equivalent

Outils

PMS software

Description du poste

• Base Pay $20.00 / Hour
• Job Category Sales Coordinator/Hotel Sales

Contact information

• Name Kayla Garcia
• Phone [phone]
• Email [e-mail]

Job Description

We have an exciting opportunity for you to join our team as a Sales Coordinator at Hilton Garden Inn Auburn Riverwatch. This is a Full Time position located in Auburn, Maine. The Hotel Sales Coordinator is a key member of the sales team, responsible for supporting the hotel's revenue goals by assisting with sales efforts, maintaining client relationships, and ensuring seamless coordination of sales-related activities. This role requires individuals who are detail-oriented, proactive, and committed to upholding our high standards of guest satisfaction and event service.

Summary

We have an exciting opportunity for you to join our team as a Sales Coordinator at Hilton Garden Inn Auburn Riverwatch. This is a Full Time position located in Auburn, Maine. The Hotel Sales Coordinator is a key member of the sales team, responsible for supporting the hotel's revenue goals by assisting with sales efforts, maintaining client relationships, and ensuring seamless coordination of sales-related activities. This role requires individuals who are detail-oriented, proactive, and committed to upholding our high standards of guest satisfaction and event service.

Work Performed

This position is responsible for supporting the Sales Managers for social sales, detailing events, executing social events, while working within a team of Event Sales Manager(s) and a Director of Sales.

• Answer incoming phone, email and client walk ins questions in a knowledgeable, pleasant, and timely manner
• Be knowledgeable on PMS software for each of their assigned hotels to be able to enter and update group blocks, enter rooming lists, and complete other sales related items within the PMS
• Use the approved sales software system to maintain account information, enter all leads, create proposals, create contracts and LNR agreements to ensure consistency of the Brand
• Administrative duties include, typing contracts, meeting event orders, creating group blocks, entering rooming lists, tracking cut off dates, calling clients for payment details and rooming lists or any other group details
• Utilize existing filing systems to keep all active sales files updated digitally and in hard copy form
• Create corporate rate agreement letters, update PMS with rate and profile details
• Act as a customer service contact for clients who have questions about their accounts or groups when the Director of Sales is not available
• Updating and ensuring the accuracy of the Group Rooms Control Log (GRC) for each of their assigned hotels. Conduct quarterly comparison of GRC vs PMS to validation GRC's are correct and not missing any groups
• Be the point of contact for online reservations portals - work with your assigned hotels and enter rooming lists into PMS systems, then you will enter confirmation numbers into the reservations portal
• Be the point of contact for agencies' due rebates, commissions, loyalty reward points to be verified and paid out
• Be aware of upcoming group cut off dates - coordinate rooming lists and rooming list confirmations with assigned hotel teams
• Creating and distributing a weekly list of the current week’s incoming groups and meetings as requested by hotel(s)
• Respond to caller inquiries as directed by RDOS in a knowledgeable and pleasant manner
• Answer sales inquiries and client questions by phone or email, promptly
• Meets with clients/performs hotel site tours in the absence of the Director of Sales
• Work with operations staff at their assigned hotels to deliver group resumes, and communicate all necessary sales, group and/or meeting details and/or changes for upcoming groups/meetings
• Print daily and/or monthly sales reports as requested by the DOS or General Manager
• Keep workstations and equipment clean, organized, and in good working order
• Other duties as assigned by DOS, Catering Sales Manager or General Manager

Requirements

• You must have excellent communication, organizational skills and show initiative with ability to work well in a team environment
• Strong attention to detail
• High school education or equivalent experience
• Must be able to work independentlyor within a group
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Requires reading, writing and oral proficiency in the English language
• Hours required: Full time 40 hours shift Morning (AM); Must be flexible; Weekends/ Holidays; may include occasional weekends and holidays
• Prior Hospitality Experience
• Customer Service Experience
• Detail Oriented Multitasking

Additional Preferred Skills/Qualities

• Working knowledge of Microsoft Suite

Compensation

$20 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

We're next to the Androscoggin River, and some rooms have views of the Great Falls. Take a stroll along the Auburn Riverwalk. Downtown is a quick walk over the North Bridge, and Bates College is a five-minute drive. Our Garden Grille & Bar serves breakfast and dinner, and the Pavilion Pantry is open 24 hours for drinks and snacks.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.