General Manager: Drive-In Leadership & Guest Experience

Sonic Drive-In; Puerto Rico; On-site; USD 55,000 - 85,000; Full time

Job summary

Sonic Drive-In in the United States is seeking a General Manager to lead the team, oversee daily operations, and ensure top-tier guest experiences. You will train crew, manage scheduling, and drive financial performance while upholding safety and sanitation standards.

The role emphasizes staffing, hiring, coaching, and implementing marketing initiatives to boost sales and customer satisfaction. This on-site management position requires flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum of two years restaurant management experience (QSR preferred).
• Experience running shifts without supervision.
• Willing to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek).
• Knowledge of recruiting, interviewing and selection practices.
• Knowledge of federal and state labor laws and local health and sanitation laws and regulations.
• Leadership and supervisory skills; strong verbal and written communication.
• Basic accounting and computer skills.
• Ability to multi-task and solve problems.

Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees to meet standards.
• Adheres to and monitors employee compliance with policies.
• Performs restaurant opening and closing duties.
• Prepares employee work schedules and adjusts staffing.
• Monitors inventory and places orders within cost controls.
• Maintains payroll and employment records.
• Reinforces customer service and resolves guest requests.
• Interviews and hires staff to achieve staffing levels.
• Prepares operational reports and develops action plans to address trends.
• Develops and implements a marketing plan.

Skills

Leadership

Train & Coach

Scheduling

Inventory Control

Payroll Records

Customer Service

Interviewing

Marketing Plan

Recruiting

Labor Laws

Communication

Accounting Basics

Multi-tasking

Problem Solving

Conflict Resolution

Appearance Standards

Education

High school diploma or equivalent

Business/Restaurant management studies (preferred)

Tools

POS systems

MS Excel

Accounting software

Job description

Sonic Drive-In in the United States is seeking a General Manager to lead the team, oversee daily operations, and ensure top-tier guest experiences. You will train crew, manage scheduling, and drive financial performance while upholding safety and sanitation standards.

The role emphasizes staffing, hiring, coaching, and implementing marketing initiatives to boost sales and customer satisfaction. This on-site management position requires flexibility for evenings, weekends, and holidays.