General Manager, Director of Operations

Chick-fil-A; Madison (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Closed on Sundays

Dean SSM Medical Insurance

Delta Dental

Delta Vision

401k plan

Gym membership

Intentional growth and development

Job summary

Chick-fil-A is seeking a hands-on General Manager/Director of Operations to oversee all restaurant operations in a fast-paced, high-volume environment in a single-location setting. You will lead front counter, dine-in, drive-thru, catering, curbside, and mobile orders while driving quarterly and annual goals for hospitality, profit, and sales growth.

You will mentor and coach team members, maintain positive relationships, and ensure adherence to Chick-fil-A standards and values in a dynamic work

Qualifications

• Front-of-house and back-of-house leadership experience preferred.
• Experience running high-volume restaurant operations.
• Strong communication and coaching abilities.

Responsibilities

• Oversee front counter, dine-in, drive-thru, catering, curbside, and delivery operations.
• Set and achieve quarterly and annual business goals for hospitality, profit, and sales growth.
• Maintain positive working relationships with all employees.
• Teach, coach, recognize, and hold team members accountable.
• Communicate across all facets of the business.
• Uphold the standards and values of Chick-fil-A.
• Work in a fast-paced, changing environment.

Skills

Leadership

People management

Hospitality

Job description

Position Type:

• This is a hands on leadership position in a fast paced, high volume restaurant. This role combines working in the daily operation of the restaurant with leading and managing the goals of the business. This is a single restaurant operation, not a multi-unit opportunity.

General Responsibilities

• Oversee the entire operation for front counter, dine in, drive thru, catering, curbside, and mobile orders.
• Set and achieve quarterly and annual business goals for hospitality, profit, and sales growth.
• Maintain positive working relationships with all employees.
• Teach, coach, recognize, and hold team members accountable.
• Communicate across all facets of the business.
• Uphold the standards and values of the Chick-fil-A brand.
• Work in a fast pace, challenging, ever-changing work environment.

Schedule Requirements

• Must be available to work 45-50 hours per week.
• Open availability Monday through Saturday.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Competitive pay
• Closed on Sundays
• Dean SSM Medical Insurance, Delta Dental, and Delta Vision
• 401k plan
• Gym membership
• Intentional growth and development to help you reach your professional goals

Most Chick-fil-A Restaurants are operated by independent franchised business owners

who make their own employment decisions and are responsible for their own

content and policies.

Chick-fil-A General Manager, Director of Operations

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.