Restaurant Operations Manager & Guest Experience Leader

Chick-fil-A; San Angelo (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Flexible schedule

Paid time off

Job summary

Chick-fil-A is seeking a reliable Manager for our Bryant Blvd & 23rd St location in San Angelo, TX. You will oversee daily restaurant operations, lead front and back of house teams, and ensure exceptional guest experiences in a fast-paced environment.

We value strong leaders with 2+ years in food service management, openness to open/close shifts, and a commitment to Chick-fil-A's Core 4 service standards. Join us to develop teams and drive operational excellence.

Qualifications

• Minimum 2 years experience as a leader in food service operations.
• Minimum 2 years experience in management.
• Must be available to work 40 hours a week.
• Must have open availability.
• Must be available to open/close 3x a week.
• Must be available to work 2-3x weekends a month.
• This person must be self-directed and highly organized.
• Must have strong analytic and problem-solving skills.
• Must master all knowledge and skills of every position in the Restaurant (Front of House & Back of House).
• Must execute and teach Chick-fil-A’s standard of Core 4.

Responsibilities

• Oversee restaurant operations and guest experience.
• Lead daily operations and shifts for Front of House and Back of House.
• Develop leaders and sustain vision alignment.
• Ensure compliance with service model across oversight areas.
• Foster growth-minded culture and team development.
• Provide guidance to maintain smooth operations.

Skills

Strategic thinking

Leadership

Communication

Decision making

Teamwork

Marketing/Communications

Job description

Company Overview

Join our team at Chick-fil-A, where we are committed to providing exceptional service and delicious food in a warm and welcoming environment. We believe in putting people first and creating a positive impact in our community. As we continue to grow, we are looking for a dedicated and experienced Director to lead our team and contribute to the success of our Chick-fil-A restaurant at Bryant Blvd & 23rd St.

Role Summary

We are seeking a reliable and customer-focused Manager to help oversee the operations and Guest Experience of our Chick-fil-A restaurant. The ideal candidate will have strong leadership skills, a passion for hospitality, and a commitment to upholding Chick-fil-A's high standards. As a Manager, you will be responsible for managing the team, ensuring operational excellence, and delivering exceptional service to our guests.Please see requirements before submitting application.

Work within the leadership teams in pursuit of excellence in Back of House, Front of House,& Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that the restaurant is successful in the following areas:

· Restaurant Operations

· Leadership and People Development

· Vision and Service Model compliance throughout all areas of oversight

General Responsibilities:

· Support a restaurant culture of growth-minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

· Oversee and execute daily operational execution of goals (Sales, Guest Experience, Food Safety). This includes daily positional work in operations and leading shifts for both Front of House and Back of House teams.

· Provide guidance and support to ensure smooth operations

· Maintain vision alignment with the Operator and the leadership team.

· Ensure stewardship systems are executed throughout the restaurant.

· Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

· Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

· Strategic thinker, Goal-oriented, Tech-savvy

· Great communicator both in handling difficult situations and a diverse team.

· Ability to work effectively in a fast-paced environment and make decisions under pressure.

· Mature, dependable and results-oriented

· Ability to work in a team environment

· Very detailed oriented & keenly observant

· Professional marketing or communications experience

· Maintains a number of business and professional community contacts

· Self-starter, creative and flexible

· Good business sense, achiever

· Strong project/time management skills

· Proven history of consistently performing at a high level

· Unquestionable integrity and represents Chick-fil-A well

· Passionate about building relationships with guests

· Servant spirit with strong sense of stewardship

Required qualificationsin order to apply:

· Minimum 2 year experience as a leader in food service operations

· Minimum 2 year experience in management

· Must be available to work 40hrs a week

· Must have open Availability

· Must be available to open/close 3x a week

·Must be available to work 2-3x weekends a month

· This person must be self-directed and highly organized.

· Must have strong analytic and problem solving skills

· This person must master all knowledge and skills of every position in the Restaurant (Front of House & Back of House)

· Must execute and teach Chick-fil-A’s standard of “Core 4”

Work schedule

• Weekend availability
• Monday to Friday
• 8 hour shift
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.