General Manager

Associa; Glen Burnie (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Company-paid CMCA/AMS/PCAM

Job summary

Associa, a leading HOA management company, is hiring a General Manager for its HOA community in Glen Burnie, MD. This onsite role oversees office, administration, and maintenance projects.

You will liaise with homeowners, board members, and vendors; manage budgets, review financials, coordinate board meetings and capital improvements; and ensure policy compliance. Candidates should have 2+ years in community associations, be customer-service oriented, and pursue CMCA/AMS/PCAM; company-paid

Qualifications

• 2+ years of community association experience.
• Knowledge of Board of Directors and General Manager roles.
• Willingness to obtain CMCA, AMS, or PCAM (company-paid).
• Customer service oriented and team driven.
• Strong communication and problem-solving abilities.
• Ability to interpret financials and prepare budgets.
• Experience coordinating multiple projects and vendors.
• Excellent written and verbal communication.

Responsibilities

• Oversee office, administrative, and maintenance projects, including capital improvements.
• Enforce Code, Compliance, Rules & Regulations.
• Prepare budgets and review financial statements and reserves.
• Coordinate board meetings and prepare board packages.
• Manage vendor bids, relationships, and capital projects.
• Respond to homeowner inquiries by in person, phone, and email.
• Coordinate maintenance scheduling with vendors.
• Assist homeowners with architectural review forms.
• Communicate with homeowners through weekly notices.

Skills

Leadership

Budgeting

Communication

Project management

Customer service

Strategic planning

Team coordination

Education

CMCA/AMS/PCAM certification

Tools

Excel

Accounting software

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

CMC, an Associa company, is hiring a GM for its HOA community in Glen Burnie, MD.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary range is $65-$70K

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.