General Manager, Coffeehouse: Lead Team & Guest Experience

Bagel Brands; Los Angeles (CA); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to oversee the coffeehouse’s performance, team, and guest experience. You will maximize sales, coach staff, and lead by example with a focus on Caribou’s STAR service model across all channels.

This full-time role requires a hands-on leader who can maintain operations, training, and brand standards in a fast-paced environment. The position emphasizes staffing, guest satisfaction, and financial stewardship, with a strong commitment to safety, loss

Qualifications

• A minimum of 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver’s license and reliable transportation for tasks.
• Reliable transportation to and from the workplace.
• Ability to work full-time (40-47 hours per week).

Responsibilities

• Lead staffing and scheduling across all shifts to meet business needs and peak dayparts.
• Coach and develop the team, uphold training standards, and maintain engagement.
• Drive sales, profitability, and operational excellence through effective leadership and local marketing.

Skills

Team leadership

Guest service

Communication

Coaching

Problem solving

Adaptability

Conflict resolution

Empathy

Education

High school diploma or GED

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager to oversee the coffeehouse’s performance, team, and guest experience. You will maximize sales, coach staff, and lead by example with a focus on Caribou’s STAR service model across all channels.

This full-time role requires a hands-on leader who can maintain operations, training, and brand standards in a fast-paced environment. The position emphasizes staffing, guest satisfaction, and financial stewardship, with a strong commitment to safety, loss