General Manager, Aquatics & Team Builder

Emler Swim & Gym; Henderson (NV); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid Time Off

Employee Equity Plan

Phone allowance

Discounts through LifeMart

Development and training

Job summary

Emler Swim School is seeking a General Manager in Henderson, NV. You will lead both aquatics and customer service teams, drive exceptional customer experiences, and manage daily operations with a focus on safety and teaching excellence.

Comprehensive training and career development are provided. Ideal candidates bring 2–3 years of leadership experience, a passion for teaching children, and a proven record in team performance and customer satisfaction.

Qualifications

• 2-3 years of management experience (supervising a department/division/site/team).
• Proven success in leading, motivating, and empowering a team.
• A genuine love for teaching children.
• Ability to recognize problems and resolve them on the spot.
• Excellent customer service skills - it must be natural to say "yes!"
• Ability to set goals, create plans and convert plans into action.

Responsibilities

• Hiring, coaching, leading and inspiring a team - both in aquatics and customer service.
• Drive exceptional customer experiences and satisfaction; lead by example on front-line shifts and through team development.
• Calmly, positively respond to challenges.
• Maintain a clean and safe facility.
• Master teaching curriculum and customer service practices.
• Create a caring, fun, friendly and effective work environment.
• Create and manage schedules and lead regular team meetings.
• Manage employee engagement and retention.
• Develop operations team to be industry leaders.
• Directly manage KPIs to ensure location efficiency.
• Manage and operate a profitable business.

Skills

Team leadership

People empowerment

Customer service excellence

Goal setting & planning

Problem solving on the spot

Front-line leadership

Education

Undergraduate college degree

Job description

Emler Swim School is seeking a General Manager in Henderson, NV. You will lead both aquatics and customer service teams, drive exceptional customer experiences, and manage daily operations with a focus on safety and teaching excellence.

Comprehensive training and career development are provided. Ideal candidates bring 2–3 years of leadership experience, a passion for teaching children, and a proven record in team performance and customer satisfaction.