General Manager

Scenthound; Waco (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career growth

Hourly pay + tips

Bonuses

Merit raises

Paid vacation

Complimentary service

Job summary

Scenthound is seeking a hands-on Scenter Manager to lead daily operations, ensure dog safety, and deliver exceptional customer service while driving key KPIs. This role requires strong leadership, sales ability, and a commitment to health and wellness for dogs.

You will mentor a team, manage schedules, and uphold quality standards in a fast-paced retail setting. The position offers growth into regional management and competitive compensation with tips and bonuses.

Qualifications

• Management experience is required.
• Customer service experience (retail, restaurant) is required.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation and training.
• Communicate information from upper management to your team promptly and accurately.
• Identify when/where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment of teamwork and open communication, aligned with Scenthound values.
• Manage client expectations; resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills

Effective communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time-management

Computer/technology proficiency

Accountability

Job description

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services