Assistant General Manager

Scenthound San Diego, CA; San Diego (CA); On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Paid time off

Training & development

Medical, dental, and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

A pet wellness service provider in San Diego is looking for a Scenter Manager who will provide strong leadership and deliver exceptional customer service. The ideal candidate should have management experience, a passion for dogs, and the ability to drive sales while ensuring team and dog safety. Responsibilities include mentoring staff, upholding service quality, and managing day-to-day operations effectively. Competitive hourly pay starting at $30, with additional bonuses based on performance.

Qualifications

• Management experience required in retail, restaurant, or franchises.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation and willingness to work in smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Provide leadership and guidance for the Scenter team.
• Ensure dog and team member safety at all times.

Skills

Effective communication

Leadership

Problem-solving

Attention to detail

Time-management

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Direct career growth path to General, Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses, starting base pay at $30 (commensurate with experience)
• Options for medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This Position Requires

• Management experience
• Customer service experience (retail, restaurant, or other franchise brands)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident leader of integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail‑oriented, and compassionate dog lover! We are looking for a HANDS‑ON leader who can manage the day‑to‑day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem‑solving
• Attention to detail
• Time‑management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services