General Manager

Pembroke & Co., Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Pembroke & Co., Inc. is seeking a Restaurant Store Manager to lead daily operations for a renowned QSR brand. You will manage teams, maintain brand standards, and drive sales while controlling costs in a fast-paced setting.

This on-site role requires strong leadership, excellent communication, and hands-on involvement in staffing, inventory, and guest experience. Relocation considered for qualified candidates.

Qualifications

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• Reliable transportation

Responsibilities

• Lead recruiting, hiring and training of team members and build a positive, accountable team culture.
• Provide ongoing feedback, recognize performance and resolve team concerns.
• Create a guest-first culture and lead by example to deliver excellent service.
• Maintain brand standards, cleanliness, and food safety.
• Ensure proper staffing to keep shifts running smoothly and efficiently.
• Drive sales and execute local marketing efforts; control labor, food costs and cash handling.
• Forecast staffing and business needs; manage scheduling, payroll, inventory and ordering.
• Complete basic reporting and admin tasks.

Skills

Leadership

Communication

Confidentiality

Fast-paced environment

Problem solving

Computer skills

Team building

Reliability

Education

High school diploma or equivalent

Job description

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands-on leadership, daily operations, and business performance - giving you the opportunity to make a direct impact every day.

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are during lunch & dinner. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• Reliable transportation