Assistant General Manager

Pembroke & Co., Inc.; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Growth opportunity

Hands-on leadership

Impact on guest experience

Job summary

Pembroke & Co., Inc. in the United States is seeking an Assistant General Manager to support daily operations, develop the team, and help drive strong business results in a high-energy QSR environment.

You’ll work closely with the General Manager to ensure smooth operations while gaining experience to grow into a leadership role. The role emphasizes guest experience, brand standards, and hands-on leadership during peak lunch and dinner periods.

Qualifications

• High school diploma or equivalent.
• ServSafe Certification preferred.
• Prior leadership experience in restaurant/retail or customer-facing environment.

Responsibilities

• Recruit, hire, and train team members.
• Lead by example during shifts and coach team.
• Manage guest experience, maintain standards, address feedback.
• Assist with scheduling, payroll, inventory, and reporting.

Skills

Leadership

Communication

Customer service

Conflict resolution

Basic math

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Payroll software

Scheduling software

Job description

Position Overview

Supporting one of the largest QSR brands, the Assistant General Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the General Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role.

This position is scheduled up to 40 hours per week. The brand's peak hours are during lunch & dinner, Thursday-Sunday. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Why join us?

• Opportunity to grow into a General role


• Hands-on leadership experience in a fast-paced environment


• Direct impact on team success and guest experience

Key Responsibilities

Team Leadership

• Assist with recruiting, hiring, and training team members


• Lead by example and work alongside the team during shifts


• Provide coaching and feedback to support team development and a positive team culture


• Hold team members accountable for performance and behavior

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service


• Maintain brand standards, cleanliness, and food safety


• Address guest feedback and support service improvements

Business & Financial Performance

• Support sales growth through execution of promotions and initiatives


• Help manage labor, food costs, and cash handling


• Track performance and assist in achieving business goals

Administrative & Operational Support

• Assist with scheduling, payroll, inventory, and ordering


• Complete basic reporting and administrative tasks


• Support and step in for the Store/Restaurant Manager as needed

What We’re Looking For

• Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)


• Strong communication and teamwork skills with a demonstrated understanding of confidentiality


• Ability to work in a fast-paced, hands-on role


• Basic math, problem-solving, and computer skills


• High school diploma (or equivalent)


• ServSafe Certification (preferred)