General Manager/General Sales Manager

MobilityWorks; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

MobilityWorks in Tennessee is seeking a Selling General Manager to ensure flawless execution of the store operations playbook and to achieve store goals alongside personal sales targets.

You will oversee consumer and commercial sales, service operations, local marketing, staffing, and performance coaching while maintaining customer satisfaction and compliance with company policies.

Qualifications

• 2-3 years of sales management experience.
• Excellent customer service skills required.
• Strong verbal, written, and interpersonal communication.
• Ability to work independently with minimal supervision.
• Criminal and motor vehicle background check and pre-employment drug screening.

Responsibilities

• Oversee all aspects of store operations including consumer and commercial sales.
• Lead local marketing and communicate with Regional Sales and Service Managers to store staff.
• Report store performance through Key Performance Indicators (KPI) as outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with HR to hire and retain qualified candidates for staffing plans.
• Manage team performance and coach/mentor to drive effectiveness.
• Maintain standards for customer treatment and satisfaction.
• Promote a training culture through company training initiatives and learning.
• Supervise and promote the sale of all company products and services from all locations.

Skills

Sales management

Customer service

Interpersonal communication

Leadership

Education

High school diploma or GED

Job description

MobilityWorkscaters to the needs of the disabled community by offering wheelchair-accessible minivans, full-size vans equipped with lifts, and commercial fleet vehicles. Our primary mission is to empower wheelchair users, granting them the mobility, independence, and personal freedom they aspire to achieve. Continue reading to discover how you can become part of the team leading this important mission!

Position Summary:

The Selling General Manager is responsible to ensure flawless execution of the store operations playbook in order to achieve store goals as outlined in addition to the attainment of his/her personal sales goals. This position controls a major share of company income and strongly influences market penetration, representation, and the quality of customer relations and must do so consistent with company policy, processes and procedures.

Essential Job Functions and Duties:

• Oversee all aspects of the stores operation to include consumer sales, commercial sales and service operations.
• Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
• Report as store performance as required through Key Performance Indicators outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
• Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
• Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
• Support a training culture through the participation in company training initiatives and continuous learning.
• Supervise and promote the sale of all company products and services from all company locations, by all personnel.
• Actively generate personal leads and sales volume in support of personal gross profit expectations.
• Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Maintain and manage vehicle inventory in conjunction with the Inventory team.
• Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
• NPS results to be at the overall corporate average results through our Direct Opinions process.
• Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

Position Qualifications and Entrance Requirements:

• High school diploma or GED required.
• 2-3 Years’ experience in sales management.
• Excellent customer service skills and experience is required.
• Solid verbal, written, and interpersonal communication skills are required.
• Experience working independently with minimal supervision is required.
• Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.

Physical Demands/Work Environment:

• Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 50 pounds.
• Must be able to complete automotive shop-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.