Guest Service Agent

Drury Hotels Company, LLC; Phoenix, Tempe (AZ, AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) match

Mentorship

Cross-training

Job summary

Drury Plaza Hotel in Phoenix seeks a Front Desk Associate to welcome guests, manage check-ins/outs, and promote hotel programs with a friendly, efficient approach.

You will handle guest records, cash, and guest satisfaction while supporting breakfast service. The role emphasizes a warm, detail‑oriented, team‑minded attitude and offers growth through mentorship and promotions.

Qualifications

• Warm and friendly demeanor required.
• Strong attention to detail with multitasking ability.
• Familiarity with handling money, making change, and using office equipment.
• Ability to speak and receive direction in English.

Responsibilities

• Serve as the friendly face of the hotel for guests entering and departing.
• Ensure exceptional experiences for guests and team members.
• Assist guests in a courteous, efficient, professional manner.
• Perform front desk tasks: check-in/out, reservations, guest records, cash handling, and issue resolution.
• Assist with breakfast and Kickback service, including setup and clean-up.

Skills

Warm demeanor

Attention to detail

Cash handling

English fluency

Teamwork

Job description

Property Location

Drury Plaza Hotel - 1780 W. Ranch Road , Phoenix, Arizona 85284

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work‑life‑balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross‑training, development plans, management training, and more-over 200 internal promotions this year
• Health and well‑being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company‑matched 401(k)
• Award‑winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family‑owned and operated hotel system, we honor and enhance the Drury legacy of world‑class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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