Assistant General Manager

Drury Hotels Company, LLC; Orlando (FL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Hotel discounts

Free room nights

Mentorship and development programs

Management training

Job summary

Drury Hotels, located at 9990 International Dr., Orlando, FL 32819, seeks a hospitality leader to drive guest service excellence across all hotel departments. You will guide and develop team members, ensuring top-line quality, service, and profitability while modeling QA best practices daily.

The role emphasizes leadership, mentoring, and delivery of measurable results, with opportunities for growth within a family-owned hotel system renowned for hospitality excellence.

Qualifications

• Minimum of one-year supervisory experience with demonstrated leadership success.
• Bachelor’s degree in hospitality, business, or related field preferred

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Guest service

Training & coaching

Education

Bachelor's degree in hospitality or business

Job description

Property Location: 9990 International Dr. - Orlando, Florida 32819

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

What you will do

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

What we expect of you

Passion to serve others and exceed our guests’ expectations

Bachelor’s degree in hospitality, business, or related field preferred

Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred

Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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