General Manager

Ontario Trillium Foundation; Swampscott (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on experience

Hands-on role with autonomy

Community-focused restaurant

Job summary

Dockside Pub in Swampscott, MA seeks a hands-on General Manager to lead daily operations, run strong shifts, and build a guest-loving team. The role emphasizes hospitality, cost control, and staff development within a busy neighborhood restaurant.

You will oversee FOH leadership, scheduling, and adherence to MA health/safety and responsible alcohol service standards, with a competitive salary based on experience.

Qualifications

• GM/AGM level restaurant management experience with 3+ years.
• Proven ability to lead teams, improve performance, and run profitable shifts.
• Solid understanding of labor, prime cost, and basic restaurant financials.
• Strong communication, accountability, and calm decision-making under pressure.
• Experience with POS systems and staff scheduling.

Responsibilities

• Lead service on the floor and set the standard for hospitality, speed, and quality.
• Hire, train, coach, and schedule FOH staff (support BOH staffing as needed).
• Drive sales through execution, table touches, upselling, and team development.
• Manage labor and costs; discipline, waste reduction, and inventory support.
• Maintain opening/closing procedures, cleanliness, and shift communication.
• Handle guest recovery and protect Dockside's reputation both in house and online.
• Ensure compliance with MA health/safety and responsible alcohol service standards.

Skills

Restaurant management

Leadership

Communication

Budgeting / cost control

POS systems

Scheduling

TIPS certification

Tools

POS hardware/software

Scheduling software

Job description

General Manager - Dockside Pub (Swampscott, MA)

Location: Swampscott, MA

Compensation: $75,000-$90,000/year, depending on experience

Type: Full-Time (50 hours a week)

Dockside Pub is a small, busy, full-service neighborhood restaurant (60-80 seats) focused on great food, great drinks, and genuine hospitality. We’re hiring a hands‑on General Manager to lead day‑to‑day operations, run strong shifts, and build a team that guests love.

What You'll Do

• Lead service on the floor and set the standard for hospitality, speed, and quality
• Hire, train, coach, and schedule FOH staff (support BOH staffing as needed)
• Drive sales through execution, table touches, upselling, and team development
• Manage labor and costs (comps/voids discipline, waste reduction, inventory support)
• Maintain strong systems: opening/closing, cleanliness, side work, and shift communication
• Handle guest recovery and protect the Dockside reputation (in-house and online)
• Ensure compliance with MA health/safety and responsible alcohol service standards

Must-Have Schedule Requirement

• Friday evening and Saturday evening availability is required (no exceptions outside approved PTO)
• Flexible availability for nights, weekends, and holidays as business demands

What We're Looking For

• 3+ years restaurant management experience (GM/AGM preferred)
• Proven ability to lead teams, improve performance, and run smooth, profitable shifts
• Solid understanding of labor, prime cost, and basic restaurant financials
• Strong communication, accountability, and calm decision‑making under pressure
• POS and scheduling experience
• TIPS certification preferred (or willingness to obtain)

Why Dockside

• Competitive salary based on experience
• A hands‑on role with autonomy and clear expectations
• A tight, community‑focused restaurant where leadership matters every day